Field Service Technician Midwest

Why join the LNS team?

Join a team that is the global leader and One-Stop-Shop provider of machine tool peripherals. When you join LNS you are joining a global team of thinkers, innovators, and doers with 45 years of proven experience in the machine tool industry.

Summary

Installs and repairs electromechanical machine tool accessories at various remote sites to eliminate future operational or service difficulties by performing the following duties.

Essential Duties and Responsibilities

• Installs and repairs new or modified machine tool equipment at customer's facility to ensure full functionality according to specifications.
• Inspects malfunctioning or damaged product to determine nature and scope of problem.
• Visually inspects and tests machinery and equipment for defects and malfunctions.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Dismantles defective machines and equipment and installs replacement parts.
• Provides on-site and telephone technical assistance to help troubleshoot and repair equipment.
• Installs and repairs electrical apparatus, such as transformers and wiring, and electrical and electronic components of machinery and equipment.
• Tests electrical circuits for voltage, current and short or open circuits.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Conducts operational, maintenance, and safety training during product install on the operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Documents installation and repair of equipment.
• Documents telephone conversations on troubleshooting for future reference.
• Remains current with new and existing product information, including installation procedures, and participates in available training programs.
• Responsible for returning any warranty parts delivered to his care, properly identified as required by the established procedure of the Customer Service Department.
• Effectively assists in warehouse and shop duties as determined by the Senior Customer Support Technician/Service, or Nat?l. Product Manager, Steady Rests & Chucks.
• Responsible for care and upkeep of individual and company tools and equipment.
• Presents the desired image of the company both internally and externally through proper dress and demeanor.
• Diligent in remaining cost effective on travel arrangements and accommodations.
• Performs other such duties required to maintain the established standards of performance as determined by the Senior Customer Support Technician/Service, or Nat?l. Product Manager, Steady Rests & Chucks.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 20 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

Other Qualifications

Must be able to travel 80% to 100% of the time, both domestically and internationally.