What are the responsibilities and job description for the HELOC Coordinator position at loanDepot?
Position Summary:
Coordinates the review and approval of daily billing files. Performs maintenance to ensure the bills are accurate.
Responsibilities:
- Coordinates the review of the daily billing/statement cycles
- Reviews billing reports looking for out of sync conditions (unsatisfied bill reports, P47M, S2AB P2, etc.)
- Ensures the bills to customer’s involved in bankruptcy are suppressed or unsuppressed as necessary
- Works with RR Donnelly on enhancements to the monthly statement
- Processes updates to HELOC controls to ensure proper interest accrual for each billing cycle
- Monthly audit of late, annual, and NSF fees prior to mid-month billing and audit of fees based on updated fee matrix publication.
Requirements:
- Customer service experience required
- Experience supporting HELOC preferred
Why work for #teamloanDepot:
- Aggressive compensation package based on experience and skill set.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $16.35 and $20.67/hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary : $16 - $21
