Business Systems Manager

Job Description

Job Description

Job Title : LOS Business Systems Manager

Job Summary : This position involves managing and overseeing the company's Business Systems, ensuring smooth integration and functionality of the Loan Origination System (LOS) and related third- party applications. Responsibilities include providing expert-level support and troubleshooting for users, both remotely and in person, through phone or email. This full-time, non-exempt role operates Monday to Friday and reports directly to the Business Systems Manager.

Key Responsibilities :

• Ensure LOS and third-party related support requests through the help desk ticketing system are responded to and resolved according to company-established service level agreement.
• Manage day-to-day activities of support desk team to ensure their tasks as assigned are completed in a satisfactory manner.
• Act as second level escalation for complex support requests.
• Provide training to support desk team.
• Provide LOS system training and develop training material library on the Coop.
• Test software updates and communicate updates to impacted parties.
• Assist in project plans to select, test, and implement new technology providers.
• Partner with other internal teams to resolve issues as needed (IT, compliance, etc.).
• Act as a general resource for support desk team.
• Facilitate reporting needs for company.
• Maintain change management log.
• Participate in company loan manufacturing quality discussions to provide input. into systematic means of improving loan quality and process efficiency.
• Other duties as assigned.

Requirements :

LoanPeople is an equal employment opportunity employer.