Case Manager

Job Summary: 

Provide shelter services and appropriate housing assistance for homeless families or individuals. Utilize resources and formulate case plans that promote moving toward self-sufficiency. Ensure the safety of all residents by monitoring and enforcing guidelines.

Duties and Responsibilities:

Intake Process:

·       Completes an initial needs assessment and acts upon critical needs appropriately and immediately

·       Orients clients to the shelter programs, requirements, and consequences

·       Assures that essential nutrition and hygiene needs are met

·       Utilize a vulnerability assessment tool to prioritize clients and assist with case management

Case Plan:

·       Develops a comprehensive client-driven individualized strategic plan with both short- and long-term goals identified

·       Completes a timeline and measures each goal

·       Monitors progress towards goals in regularly scheduled weekly sessions

·       Evaluate and adjust care plans as needed

·       Empowers clients to become involved in their own planning and goal-setting

·       Refers clients to appropriate resources to assist with meeting goals

·       Assures that goals are consistently being met and provides extensive casework to foster the transition from homelessness to permanent housing

Recordkeeping and Reporting:

·       Maintains client files to include conversations, warnings, progress toward goals, and documentation of incidents

·       Report critical incidents immediately to the Director of Housing Stabilization.

·       Collects data necessary to meet funding requirements and statistical reports

Teamwork and Collaboration:

·       Work in collaboration with the program and all other agency staff to facilitate a team environment

·       Creates a good working relationship with service providers, CoC members, and support groups to facilitate access to area resources and encourage a collaborative effort to service clients

·       Role models effective team behaviors

·       Participates in team meetings and serves on CoC committees as requested

·       Demonstrates effective communication skills in building relationships with all employees and clients

·       Substitutes for other staff when the need arises

Knowledge, Experience, Skills, and Ability:

·       Basic knowledge and understanding of human behavior, attitudes, and motivation.

·       Working knowledge of current resources available in homeless services.

·       Excellent written and verbal communication skills

·       Skill in resolving conflicts and negotiating with others.

·       Skill in developing positive and productive participant relationships.

·       Ability to maintain accurate, legible, organized case notes and to prepare timely reports.

·       Ability to plan and organize working time effectively and to meet deadlines.

·       Ability to work collaboratively and professionally with state and local officials, employees,

consumers, consumer families, guardians, public agencies, and the public.

·       Ability to work effectively with people from diverse cultures and backgrounds and respect individual differences.

·       Ability to collect and analyze information concerning a client’s housing plan.

·       Ability to recognize potential ethical problems and ethically address them.

·       Ability to work with autonomy or with minimum direction.

Qualifications

Education Qualifications:

·       Bachelor’s degree or a high school diploma with equivalent experience working with an at-risk population, lived experience, social work, community engagement, and/or background in civil service.

·       Experience in assessment and crisis intervention preferred.

·       Knowledgeable about the local system of care, including but not limited to the operation of the

community providers, the HMIS system, and regional, state, and federal guidelines on homeless

services.

·       Driving is required for this position. In addition, the successful candidate must possess a valid

current driver's license and automobile insurance and be insurable under the agency's motor

vehicle insurance policy.