What are the responsibilities and job description for the Debt Collections Representative position at Lobel Financial?
Join a Leading Team at Lobel Financial!
Ready to advance your career in finance? Lobel Financial, a leading name in the auto finance industry, invites you to grow with us. Ranked among the top 20 in our field, we pride ourselves on fostering a supportive environment where your dedication and drive can lead to limitless career advancement opportunities. Enjoy competitive benefits, work-life balance, and the chance to make a real impact with a company that values your growth and success.
Position: Debt Collections Representative
Location: Anaheim, CA
Why Join Us?
- Career Growth: We believe in promoting from within and empowering our employees to develop their skills.
- Comprehensive Benefits: Enjoy 401K matching, medical, dental, and vision coverage, optional life insurance, paid holidays, and generous paid time off!
What You'll Do:
- Manage Collections: Contact customers with delinquent loans to secure payments, commitment agreements, or establish repayment plans.
- Customer Service: Provide professional and empathetic customer service regarding collection issues, maintaining a positive customer experience.
- Communication: Utilize phone and email to effectively communicate with customers, ensuring all interactions are accurately documented.
- Adherence to Regulations: Follow state and federal debt collection laws and company policies and procedures.
- Account Management: Monitor and maintain assigned accounts, processing account adjustments resolving discrepancies, and serving as a proactive liaison between creditors and customers.
Skills & Qualifications:
- Bilingual Skills: Fluency in English and Spanish is REQUIRED.
- Time Management: Excellent ability to prioritize and multitask effectively in a fast-paced environment.
- Detail-Oriented: Strong attention to detail and accuracy in documentation and account management.
- Communication Skills: Excellent written and verbal communication skills.
- Computer Proficiency: Working knowledge of Microsoft Office programs and ability to learn company-specific databases.
- Customer Focus: Commitment to delivering excellent customer service and resolving issues effectively.
- Problem Solving: Strong organizational, negotiation, and problem-solving skills.
Preferred Qualifications:
- Previous experience with collections within the auto loan industry.
Ready to Make an Impact? Join a team that values your skills and offers opportunities for professional growth. Apply today and discover a fulfilling career at Lobel Financial!
Salary : $22 - $25
