UX Writer/Content Designer (6 Month Contract)

At Loblaw Digital, we know that our customers expect the best from us. Whether that means

building the best, most innovative online shopping experience, or designing an app that will

impact the lives of people across the country, we're up for the challenge. From our office in

Downtown Toronto, we've created leading ecommerce experiences in the online grocery

shopping, beauty, pharmacy, and apparel spaces, and we're only just getting started.

Why is this role important?

As a Content Designer, Digital Experience, you will be responsible for partnering with Product

Designers, Developers, Product and Project Managers, and Brand and Marketing teams.

Reporting into the Copy & Content Manager for Creative Services, you'll write content and

create solutions that are scalable, accessible, and put our customers at the centre. You'll be

focused on UX copywriting with a product design mindset. You will work in a collaborative

environment with a fantastic culture, partnering with team members across the organization to

contribute to the overall success of Loblaw Digital and our customers.

Term : 6-month contract

Location :

500 Lakeshore Blvd. W., Toronto, Ontario, M5V 2V9

What you'll do

• User Experience Writing : You'll craft product copy that is clear, concise and

delightful. You understand brand personality, know how to create and follow copy

style guides, and produce high-quality work.

Additional Content Writing : You'll write and edit copy to support brand and marketing

efforts, using brand guidelines where applicable.

initiatives, and outcomes are well-defined and documented based on objective data.

You'll facilitate discovery sessions and workshops that align your team around

clearly defined problem statements and goals.

system, and leverage or iterate on existing patterns whenever possible. You identify

or inconsistent patterns and propose scalable solutions — contributing to

copy style guides to create consistency.

and behaviours of digital user interfaces :

research activities and synthesize their results. You'll leverage a range of mixed

methods tools from generative to evaluative, experimentation, and in-market

performance to improve your work. You'll track the performance of your work post-

launch and continue to optimize based on data.

everyone, reflecting the diversity of the communities we serve. You have an applied

understanding of AODA design requirements and can apply knowledge of inclusive

design ‘grey areas' that may not be legal requirements, but improve our digital

products for everyone.

Does this sound like you?

leading with curiosity and empathy, treating them as equals, and setting and

achieving shared outcomes. You are energized by sharing the value of our practice

with our teams, teaching our ways of working, and elevating our team's profile within

the UX community.

benefits your partners and team members. You're comfortable with being

uncomfortable, and approach difficult situations with optimism. You care personally,

challenge directly, and communicate with candor and courage.

actively in order to understand opportunities to improve experiences and processes.

You are resilient to change, invigorated by growth, and are constantly learning and

challenging the norms around you.

Your qualifications should include :

usable, accessible, scalable digital experiences that you have shipped.

closely with Brand, Product, Tech and Design stakeholders.

technical constraints.

define and measure success.

of solutions.

How you'll succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great

people model our values, are authentic, build trust and make connections. We're able to keep

innovating because our colleagues are passionate about their work and excited about the future

of eCommerce.

You will get to work with some of the best digital minds and will have the support of world class

technologies to craft products our customers will love!

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We

have made it a priority to reflect our nation's evolving diversity in the products we sell, the

people we hire, and the culture we create in our organization. Accommodation is available upon

request for applicants with disabilities in the recruitment and assessment process and when

hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the

law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect

of us.

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