What are the responsibilities and job description for the Customer Service Representative / Management Experience position at Local Business Firm?
We have rapidly become one of the fastest-growing and most successful consulting firms in the Des Moines area, and we are excited to expand in response to increased client demand. Our mission is to provide top-tier customer service while driving market expansion for our prestigious client base. To support this growth, we are seeking motivated individuals to join our team in entry-level customer service and sales.
We offer full-time positions and personalized one-on-one training to ensure our team members have the skills needed to succeed. Our focus is on turning entry-level positions into real career opportunities, with clear pathways for long-term growth. We pride ourselves on our exceptional team, whose individual strengths and commitment have propelled our business to new heights.
Responsibilities :
Provide exceptional customer service by building strong relationships with clients and customers.
Assist in managing customer inquiries, resolving issues, and ensuring overall customer satisfaction.
Support the development and execution of marketing campaigns tailored to our clients' needs.
Work closely with the marketing and management teams to drive sales and customer retention.
Collaborate with team members to identify opportunities for market growth and improvement.
Participate in daily training and development sessions to enhance personal and professional skills.
Contribute to team meetings, brainstorming sessions, and strategy development initiatives.
Maintain professionalism in all customer and client interactions, both in-person and over the phone.
Handle various administrative duties related to customer service and sales activities.
Grow within the company by demonstrating leadership, initiative, and the ability to deliver results.
Requirements :
Strong interpersonal and communication skills, with the ability to build lasting relationships.
Motivated and ambitious with a strong desire for career growth and success.
Excellent problem-solving abilities and a customer-focused mindset.
Ability to work well in a team-oriented, fast-paced environment.
Positive attitude, professionalism, and a solid work ethic.
Adaptable, with a willingness to learn new skills and take on new challenges.
Experience in customer service, retail, sales, marketing, or management is a plus, but not required.