What are the responsibilities and job description for the Customer Engagement Associate- BILINGUAL IS A PLUS! position at Local Consulting Firm?
We are a leading full-service sales and business consulting firm in the Los Angeles area. We are hiring candidates to join our growing Customer Engagement Team to keep up with our client's rapid expansion and growth. The Customer Engagement Associate will report to the Key Account Manager. The primary responsibility of the Customer Engagement Associate is to help our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments.
KEY RESPONSIBILITIES OF THE CUSTOMER ENGAGEMENT ASSOCIATE :
Coordinate customer transactions
Generation of customer tickets, estimates, and order acknowledgments
Accurate entry of tickets, estimates, and custom products
Verify product, quantities, and pricing on all orders
Provide daily customer support
Follow up on customer inquiries and requests
Maintain and update customer records and files
Assist prospects with inquiries in becoming a customer
Resolve customer complaints
Enter all customer complaints into a log with detailed notes
Work with Management to develop corrective actions based on customer complaints