Business Credit Cards Analyst

Description

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. 

ABOUT THE POSITION

The Business Credit Cards Analyst will serve as an internal point of contact for questions related to business credit cards. This individual is responsible for supporting the operations and processes related to business credit card products and services, with a focus on ensuring smooth functioning of business-facing aspects of business credit card services. This role involves a combination of data analysis, process management, and customer experience improvement. This individual will analyze monthly business credit card reporting, partner with internal departments to resolve credit card related issues and assist with identifying potential fraud indicators. The Business Credit Cards Analyst will develop, maintain and adhere to all credit card and other required policies and procedures. This individual will serve as an operational liaison between business units, vendors and technical support staff to provide exceptional and professional service from the credit cards function.

NORMAL DAY-TO-DAY WORK

1. Managing operational workflows related to business credit card issuance, customer service, fraud prevention, dispute resolution, and payment processing
2. Complete the daily balancing and reconciling of accounts. Ensuring new business credit card offerings are available with daily updates on the system 
3. Research all issues and work closely with other departments to ensure that the issues are properly resolved in a timely manner.
4. Assist with the development and maintenance of all credit card policies and procedures in accordance with regulations. Advise and implement appropriate changes to support credit card operations.
5. Ensure credit card operations remain compliant with rules established by card networks and payment processors and implement processes to stay updated with any change. Support credit card operations business continuity initiatives.
6. Perform research as needed related to credit card operations to resolve member and credit card performance issues. Make recommendations on how to resolve and increase efficiency of credit card operations. Receive and resolve escalated issues related to credit cards.
7. Partner with internal departments and external vendors, as needed, to investigate and analyze the causes, methods and process of fraud activities. Review reporting and identify fraud indicators.
8. Act as the primary chargeback contact for our processor and provide information to our credit card chargeback programs.
9. Monitor vendor efficiency and accuracy by ensuring invoicing for services rendered are accurate. Identify issues on invoicing and make recommendations to improve vendor accuracy prior to payment being rendered for services. 
10. Support credit card related initiatives. Assist with internal education and training on credit card products and related services. 
11. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 1-3 years’ experience in financial services, payments or card products
2. Strong interpersonal communications skills.
3. Must possess a strong service orientation.
4. PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
5. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
6. Ability to lift a minimum of 25 lbs. (file boxes, computer).
7. Travel required on occasion.

Here are a few qualities we’d LIKE for you to have to make you more suited for this position.

1. Bachelor’s degree in Business, Operations, or related field position.
2. Minimum 1 – 3 years’ experience supporting card operations initiatives.
3. Experience in customer service or a related field, card services is preferred.
4. Knowledge of financial products and services.

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: 

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609 

careers@civicfcu.org