What are the responsibilities and job description for the CONSUMER CREDIT CARDS ANALYST position at Local Government Federal Credit Union?
Description : CIVIC CULTURE
Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Consumer Credit Cards Analyst is responsible for supporting the operations and processes related to consumer credit card products and services, with a focus on ensuring smooth functioning of consumer-facing aspects of consumer credit card services. This role involves a combination of data analysis, process management, and customer experience improvement. The consumer credit card analyst will serve as an internal point of contact for questions related to consumer credit cards. This individual will perform consumer credit card maintenance and respond to card research requests. This individual will analyze monthly consumer credit card reporting, partner with internal departments to resolve credit card related issues and assist with identifying potential fraud indicators. The Consumer Credit Cards Analyst will develop, maintain and adhere to all credit card and other required policies and procedures. This individual will serve as an operational liaison between business units, vendors and technical support staff to provide exceptional and professional service from the credit cards function.
NORMAL DAY-TO-DAY WORK
- Managing operational workflows related to consumer credit card issuance, customer service, fraud prevention, dispute resolution, and payment processing
- Complete the daily balancing and reconciling of accounts. Research all issues and work closely with other departments to ensure that the issues are properly resolved in a timely manner.
- Work with cross-functional teams to streamline credit card processes, improve efficiency, and enhance the customer experience
- Assist with the development and maintenance of all credit card policies and procedures in accordance with regulations. Advise and implement appropriate changes to support credit card operations.
- Ensure credit card operations remain compliant with rules established by card networks and payment processors and implement processes to stay updated with any change. Support credit card operations business continuity initiatives.
- Perform research as needed related to credit card operations to resolve member and credit card performance issues. Make recommendations on how to resolve and increase efficiency of credit card operations. Receive and resolve escalated issues related to credit cards.
- Partner with internal departments and external vendors, as needed, to investigate and analyze the causes, methods and process of fraud activities. Review reporting and identify fraud indicators.
- Act as the primary chargeback contact for our processor and provide information to our credit card chargeback programs.
- Monitor vendor efficiency and accuracy by ensuring invoicing for services rendered are accurate. Identify issues on invoicing and make recommendations to improve vendor accuracy prior to payment being rendered for services.
- Support credit card related initiatives. Assist with internal education and training on credit card products and related services.
- Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.
JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
Here are a few qualities we d LIKE for you to have to make you more suited for this position.
If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at :
Civic Human Resources
3600 Wake Forest Road, Raleigh, NC 27609
careers@civicfcu.org
Requirements :
PI5921b44aeb2b-31181-37093821
