VP, Deposit Operations

Description

ABOUT THE POSITION

The VP, Deposit  Operations is responsible for providing expertise and guidance to organizational  initiatives relating to deposit operations, payments, central processing, and associated  products and services. This position will help develop and be responsible for executing  the strategic plan designed to enhance operational effectiveness and drive  innovation while optimizing talent, process, and technology. This role will be  responsible for the development, implementation, and ongoing process  improvement of all new deposit operations products, services and procedures. The  VP, Deposit Operations will direct the overall activities of service delivery,  compliance, policies, procedures, and process execution. They will negotiate  contracts with vendors, perform due diligence, and ensure goals are  established, communicated, and met while maintaining world-class member  service. 

NORMAL DAY-TO-DAY WORK

1. Responsible for  innovation, development, administration and delivery of payments products and  deposit products services including policies, procedures, processes,  operations, compliance, and business goals. Researches, recommends, and  implements operational policies and programs. 
2. Creates a culture of  understanding around leveraging of back-office automation and the need to  upskill talent to generate higher levels of efficiency and improved  employee/member experiences.
3. Develops business cases,  participates in vendor selection, and implementation/execution of vendor  changes to meet evolving best practices and business needs.
4. Serves as the primary  liaison to third party vendors that assist in the delivery of deposit operations  and payment services to the Credit Union. Maintains a positive working relationship with outside vendors to  resolve problems and remains current on new product development. 
5. Keeps informed of  market conditions, monitors trends, and provides insights to assist in the  development and implementation of new products and services and alternative  delivery methods. Responsible for the development and execution of a  deployment strategy designed to support organizational initiatives and increase  member engagement.
6. Works collaboratively  with internal stakeholders and subject matter experts to identify  opportunities to enhance overall credit union operations in support of  established strategic priorities. 
7. Leads operational  technology implementations, including various integrations. Provides effective  and efficient administration for these software solutions. Works with users  across the various lines of business to enhance the operations of business  processes. 
8. Leads change management  and business process improvement initiatives throughout various departments  for successful implementation of the new system, associated processes and  policies. 
9. Provides leadership and consulting support to Credit Union executives and  management on matters of operational policy development, and strategic  implementation in support of achieving corporate objectives and business  growth. Establishes roadmaps and/or project requests for prioritization based  on strategic goals.
10. Forecasts, budgets, and manages staffing levels and provides strategic  oversight for all department activities.
11. Creates a culture of leadership and accountability that inspires positive  action in others.  
12. Display integrity, self-awareness,  courage, and respect for staff while ensuring learning agility and flexibility  communicating and delegating effectively. Work effectively, collaboratively,  and creatively in a team-oriented environment both internally and externally.
13. Take ownership for actions,  decisions, and results; openly accept feedback and demonstrate both the  willingness and ability to improve.

JOB QUALIFICATIONS 

Here are a few skills you MUST have to be qualified for this position.  

1. Minimum 7-9 years of progressively responsible experience in Financial Services within Operations, including 4-6 in management.
2. Knowledge of financial industry rules and regulations relating to deposit products and operations, payments, and central processing. 
3. Ability to function in a Consumer business office environment and utilize standard office equipment including, but not limited to: PC, copier, telephone, etc.
4. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
5. Travel required on occasion.

Here are a few qualities we’d LIKE for you to have to make you more suited for this position.  

1. BS/BA degree in Business, Finance, Marketing or related field.
2. A mix of experience with Retail and Business Operations is preferred. 

OUR CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. 

If you have questions about this position description, please feel welcome to ask. You can reach our HR department at:  

Human Resources

3600 Wake Forest Rd, Raleigh, NC 27609 

careers@civicfcu.org