What are the responsibilities and job description for the Customer Support Representative - TELECOMMUNICATIONS position at Local Marketing Firm?
Here at our company, we are a rapidly growing Business Development firm specializing in individualized customer service and sales strategies to meet the needs of our clients. We are seeking a driven and professional entry-level Customer Support Representative to assist our growing consumer base to assist in product inquiries, answering questions, and finalizing the sales process through to delivery. The entry-level Customer Support Representative will put you at the frontline with our client’s consumers; being a people-person is a MUST!
Our Customer Support Representative position starts entry-level, and we pride ourselves on promoting from within. Investing in our team and filling these positions internally is one of our core beliefs. Giving back to our team members who have proven successful is how we grow our business and help our entry-level Customer Support Representatives take their careers to the next level!
Daily Functions of our entry-level Customer Support Representative :
- Present our client’s products and services to each customer account directly according to their needs and wants
- Utilize negotiation skills throughout the sales process with both existing and potential customers
- Customize product recommendations to each customer to increase satisfaction and brand loyalty
- Build and maintain relationships with customers until product / service is delivered
- Work with other entry-level and upper-level Customer Support Representatives to ensure ultimate success with current knowledge, market trends, and compliance requirements
