What are the responsibilities and job description for the Customer Service / Receivable Coordinator position at local paper, a subsidiary of Lee Enterprises?
Lee Enterprises is seeking a Customer Service / Receivable Coordinator with experience in Customer Service, Credit & Collections.
Job Responsibilities Processes credit applications from new customers and submits them to manager for determination of credit status.Maintains accurate account information in proprietary software (Mactive) including addresses, phone numbers, contact information and account status.Researches accounts with credit balances. Determines cause of credit balance and prepares documentation for refund or transfer according to department guidelines or validates application of credit to account.Provides accounting support to Advertising, including but not limited to invoice customer accounts as requested.Monitors collection status of bad debt accounts on a monthly basis, updating as needed.Respond to requests for credit references customers.Runs a variety of standardized reports for the credit manager and other designated persons.Reviews the data for completeness and correctness.Monitors credit queues in proprietary software (Mactive) as needed. Reviews new/pending orders and makes approval determinations based on credit status of accountProvides administrative assistance to the credit manager and other members of the credit department Posts payments received from customers, accurately and timely. Resolves payment problems/ discrepancies in a timely mannerReconciles the cash receipts daily to ensure all is in balance and accounted for within the receiving and posting process.Answer inquires from customers and company personnel regarding payment applications.Return messages or inquiries for information requested in a timely basis.Place collection calls for specified past due accounts as directed.
