Patient Care Coordinator (Part-time/Bilingual-Spanish Preferred)

About us

Local Start Dental is a small business in Durham, NC. We are professional, fast-paced, customer-centric and our goal is to Local Start Dental is a 501(c)(3) nonprofit organization established in 2019 with a two-pronged mission to promote healthy and productive lives for underserved adults through life-changing oral care, while also enhancing the clinical capabilities of dental students and practicing dentists. The Local Start Dental vision and mission meet a critical need in North Carolina as the clinic restores smiles and confidence for underserved neighbors while advancing the clinical skills of dental students and professionals..

Our work environment includes:

• Modern office setting
• Growth opportunities

The role of the Patient Care Coordinator is to schedule patient appointments and assist with all necessary steps to ensure patient satisfaction. The roles involves greeting patients and guests and maintaining a highly-professional and hospitable environment in the office at all times. The patient care coordinator should ensure that each and every patient is treated warmly and with the best possible customer service and has the optimal patient experience at each visit.

· Use Local Start’s best practices, resources, tools, CE courses, and financial options to assist patients in making the best possible decision for their unique wants and needs.

· Verify patient fees, Medicaid/VA benefits, CE course and pro-bono eligibility for patients.

· Properly use Dentrix software to maintain accuracy in patient records.

· Consistently document the result of patient consultations, schedule future appointments, collect payments, and follow up with patients on outstanding treatment plans or balances.

· Consistently market to the local community to increase patient flow through business-to-business marketing and local community events.

· Identify and implement operational best practices in partnership with the Office Manager, Clinical Director, and Executive Director.

· Keep the supervisor informed of current tasks, progress, and support needed.

· Maintain an appropriate professional appearance in line with company policies.

· Ensure compliance with company policies, as well as State, Federal, and other regulatory bodies.

· Maintain a professional and respectful attitude at all times.

· Report weekly to the Office Manager detailing accomplishments, areas for improvement, goals, and effectiveness of systems.

· Participate in morning huddles, team meetings, and any additional needed meetings as scheduled.

· Marketing to the local community members and dental professionals

· Keep commitments, and keep director supervisors informed of work progress timetables, and issues

· Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

· Ensure compliance with company policies, as well as State, Federal, and other regulatory bodies.

· Other duties and responsibilities as assigned.

Dental experience is preferred, but not required. We, at Local Start, value customer service skills and understand that may come from different backgrounds (e.g. retail, hospitality, medical).

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday

Language:

• Spanish (Preferred)

Ability to Relocate:

• Durham, NC 27701: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18