Assistant Branch Manager (North Lake Tahoe)

Why LocalVR

Since 2015, Local Vacation Rentals has invested in a local-driven luxury vacation rental management approach. With over 500 properties in Breckenridge, Park City, Telluride, Lake Tahoe, and 30a Florida, we are proud of our industry-leading approach to high-performance property management with a local touch. We are a small startup but growing rapidly and are looking for other talented and motivated individuals to join us in our journey!

Why Ground Ops at LocalVR

Ground operation is at the core of everything we do. We are currently seeking a dynamic and experienced Assistant Branch Manager to help us grow and oversee the daily operations of our North Lake Tahoe branch, drive team performance, and act as a bridge between branch teams and the executive leadership.

Key Responsibilities

Team Management & Leadership:

• Act as the primary escalation point for the branch. (Inspectors, Maintenance Technicians, and 3rd party vendors)
• Ensure adequate staffing, stepping in during their off times when necessary.
• Oversee the hiring, training, and development of new team members.
• Conduct regular performance reviews, provide feedback, and implement performance improvement measures.
• Foster a culture of collaboration and open communication across all branches.

Project Management

• Manage and implement in-depth seasonal (Spring & Winter) property inspections.
• Conduct weekly office inventory reports and maintain adequate supplies & inventory.
• Coordinate the onboarding process for new rental units.

Operational Efficiency:

• Lead the implementation of new procedures, processes, and systems.
• Regularly review and improve existing operations to drive efficiency and effectiveness.
• Demonstrated expertise in Slack, Salesforce (Service Cloud & Field Service Lightning), ResortCleaning, and Dialpad.
• Ensure all properties maintain high cleanliness, and maintenance and are properly stocked with necessary supplies.

Schedule Management:

• Manage daily and weekly schedules using Field Service Lightning.
• Review daily and weekly cases & work orders, and forecast team capacity.

Financial Management:

• Oversee billable labor, backstock, and inventory management.
• Manage payroll, Ramp expenses, and participate in monthly owner statement reviews.
• Participate in monthly branch financial reviews.
• Implement strategies to optimize profitability and cost efficiency.

Vendor Relationships:

• Negotiate and maintain relationships with vendors to ensure quality services and products at competitive prices.
• Manage vendor contracts, payments, and renewals.

Triage & Dispatch:

• Serve as the primary point of escalation for the inspection team, guest services, and client success.
• Monitor communications across branches using Dialpad, Slack, and Email.

Performance Metrics:

• Track and improve the time to resolve High/Urgent work orders.
• Manage operating margin (payroll, inventory, and billables)
• Owner Stay Net Promoter Score (NPS) and guest reviews.
• Maintain an optimal property-to-inspector ratio.

Collaborate with the Director of Ground Operations and other executive members to strategize and drive company-wide goals.

Compensation: $65,000-$70,000/annually

Recommended Schedule:

Daily:

• Review Branch Manager dashboards and set daily schedule
• Monitor proper channels (Salesforce chatter, Slack, etc.) for urgent / high-priority items
• Daily Branch Team meetings
• Triage & dispatch

Weekly:

• Work Order & Case Management
• Branch Operations meetings
• Onboarding Meetings
• Schedule forecasting
• 1:1s with team members
• Payroll
• Facilitate special seasonal projects (mud season & winter inspections and prep)
• Ramp expense oversight

Monthly:

• P&L review and meetings with Finance
• Occasional 1:1 with other key members of the ground ops team
• Attend Ground Ops OKR meeting(s)

Every 4-6 weeks:

• Operational improvement in the field at a Branch every 4-6 weeks

Quarterly:

• Performance reviews