Localization & Content Design Manager – Lounge Services

You Lead the Way. We’ve Got Your Back.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Lounge Collection is a key component of our premium offering, providing Card Members with over 1,400 airport lounges worldwide. You will be joining the Digital Lounge Services Product Team, which consists of Product Managers, Product Designers, and Data Analysts.

As the Localization & Content Design Manager, you will lead the creation, translation, and localization of content for the Global Lounge Collection at American Express. You will be the first in this role, responsible for ensuring that our content resonates with diverse markets worldwide. This role involves working with internal and external partners to ensure culturally relevant and high-quality content across various markets, ensuring legal compliance, while maintaining a consistent tone, and generating content that drives our SEO strategy. The ideal candidate will have a strong background in content design, with the ability to adapt content for multiple languages and cultures.

Key Responsibilities

• Translation and Localization : Lead the process of translating and localizing English content for various international markets, ensuring cultural relevance and linguistic accuracy.
• Vendor Management : Manage relationships with external translation and localization vendors, ensuring timely and cost-effective delivery of services.
• Legal Compliance : Collaborate with local market & legal teams to ensure all terms, conditions, and legal content are accurately translated and aligned with local regulations.
• Tone and Consistency : Work with our Product Design, Compliance, and Marketing teams to maintain a consistent tone and style across all localized content.
• Quality Assurance : Implement and oversee quality assurance processes to ensure high standards of localization.
• Cross-functional Collaboration : Partner with Product, Design, Data, and Engineering teams to drive product enhancements tailored to specific markets.
• Process Improvement : Lead the future of our localization process, exploring and implementing automated localization solutions to increase efficiency and scalability.

Qualifications :

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This is a hybrid role, requiring the candidate to work from our Palo Alto office three days a week. Join us in shaping the future of the Global Lounge Collection at American Express, bringing unparalleled travel experiences to our Card Members worldwide. If you are passionate about localization and eager to work on a truly global product, we would love to hear from you.

Salary Range : $90,000.00 to $165,000.00 annually bonus benefits.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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Salary : $90,000 - $165,000