What are the responsibilities and job description for the Multilingual Content Specialist position at Localizationacademy?
Job Description Overview
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BlueWater Federal is looking for a Multilingual Content Specialist to support FEMA. As a Multilingual Content Specialist, you will conduct multilingual content review using FEMA language access guidelines, identify customer-focused improvements to navigating FEMA’s websites in other languages, and support routine uploading of multilingual web content. This position is 100% remote.
FEMA requires additional digital communication services to implement user-friendly and accessible updates to FEMA.gov and the FEMA App that improve the customer experience (CX) and ensure clear communication about agency initiatives being rolled out in 2024.
Responsibilities
- Support procedures related to the management of translated content on OEA external websites.
- Identify areas of improvement and draft new procedures as needed.
- Provide project management and content development services to support web content and web improvements for agency campaigns and rollouts throughout the year, in coordination with OEA web team and Public Affairs communication advisors.
- Support FEMA.gov and Ready.gov content updating throughout the year by assisting the FEMA web team in handling update requests to website content, utilizing a shared tool for tracking ongoing tickets for web content changes, and providing project management as needed to push forward complex content changes.
- Advance FEMA.gov and Ready.gov customer experience initiatives by applying human-centered design practices to projects that result in website improvements throughout the year, as identified and prioritized by the FEMA web team.
Qualifications
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