What are the responsibilities and job description for the Vendor Relations Representative - Indianapolis, IN - Hybrid position at Location Services?
Summary/Objective
The overall responsibilities of the Vendor Relations Representative is to develop strategic relationships with repossession vendors and create mutually beneficial opportunities; and develop best-in-class vendor compliance strategies, while maintaining or improving quality, performance, and risk mitigation.
Essential Functions
- Ensure Location Services has geographical repossession coverage to accommodate client’s needs
- Identification, vetting and on-boarding of all repossession vendors
- Collect, review and retain all vendors insurance certificates, licenses, bonds, contracts, and site inspections and remediate when needed
- Promptly address and resolve all claims and complaints received against any of our repossession vendors and/or Location Services
- Ensure each vendor is adhering to our Service Level Agreement (SLA)
- Abide by all local, state and federal repossession laws
- Maintain performance scorecards to determine network performance, potential areas of improvement and to identify regions that may require repossession vendor adjustments
- Vendor performance and compliance review
Competencies
- Ethical conduct
- Strong communication and negotiation skills
- Organizational skills
- Time management
- Self-motivated / self-directed
Education and Experience
- Bachelor’s degree or equivalent related work experience
- Detail oriented, efficient and accurate data typing and research
- Strong functional understanding of the collateral recovery industry
- Thorough understanding of Microsoft Office, Word, Excel, PowerPoint and Outlook
- Experience preferred within agent reporting networks (i.e. RDN< MBSI)
Benefits
- Competitive compensation package
- Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
- PTO and holidays
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.
Physical Requirements
This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.
EEO Statement
Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Applicants must be legally authorized to work in the United States
