WMS Application Analyst

JOB SUMMARY :

As a WMS Application analyst, you will be responsible for designing, configuring, testing, documenting and delivering critical operational functions for L’Occitane Group Distribution Center and the clients they support.  The position acts as a first line of response for system issues.  The Engineering team is seeking a self-motivated professional, with strong analytical and technical skills, and a willingness to learn more.   The successful candidate is expected to understand inventory, warehousing and supply chain domains as well as the processes associated with maintaining warehouse management systems.

JOB RESPONSIBILITIES :

Support and resolve any technical or operational issues related to the WMS promptly to minimize disruptions to warehouse operations

• Work closely with operations to provide short-term workarounds and long-term solution to production problems
• Be a liaison between Operations Leadership and Engineering team to align strategies and lead continuous improvement efforts
• Lead and actively participate in all phases of process optimization, bug fixes, including requirements gathering, functional and technical design, system design and development, testing and roll-out and support
• Execute system configuration changes in various environments including changes in Production
• Manage the documentation and organization of configuration changes, business process and training guides
• Utilize warehouse systems and business knowledge to serve as a mentor for IT and Operations team members who need assistance understanding processes
• Be the subject matter expert on functional and technical discussions with all stake holders involving WMS
• Support and maintain WMS integration with internal / external systems and third-party applications
• Effectively communicate with business parties and technical teams in providing timely and relevant information
• Be involved in technical support and software training, providing analytical, in-person technical assistance as well as superior customer service
• Create and maintain integration and automation between multiple databases, including SQL database imports, queries, reports, stored procedures, etc.
• Perform routine to complex technical work on custom reports and minor enhancements and integrations between systems using industry standard programming languages, tools, and frameworks.

KEY PERFORMANCE INDICATORS :

Operations feedback and issues resolution

REQUIREMENTS : EDUCATION :

Bachelor’s degree in business information technology, supply chain, or similar field Preferred

EXPERIENCE :

2 - 5 years’ experience with Warehouse Management Systems (WMS),  Manhattan Scale experience preferred

SKILLS :

Proven ability to work effectively in a team structure; highly motivated, focused, self-driven and results oriented.

PHYSICAL & TRAVEL REQUIREMENTS :

Commute to warehouse location

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