Operations Manager, In Training

LOCG LLC, headquartered in Seattle, WA., Is a premier federal professional services company, primarily engaged in providing facility support management, staffing and recruitment, information technology and security services.

Job Title: Operations Manager (In-Training)

The Operations Manager for Janitorial Services is responsible for overseeing the daily operations of the janitorial department to ensure high-quality cleaning services, compliance with safety standards, and customer satisfaction. This role involves managing staff, optimizing processes, maintaining budgets, and ensuring that all client requirements are met effectively and efficiently.

Key Responsibilities: 

Leadership and Staff Development

    •    Assist with supervision and management of facility management staff, including janitorial, maintenance, and security personnel. This includes support in hiring, training, scheduling, and evaluating staff under guidance.
    •    Learn to foster a positive, efficient work environment that emphasizes teamwork, professionalism, and service excellence across departments.
    •    Participate in regular team meetings to gain insights into operational updates, goal-setting, and communication of policy or procedural changes.

Operations and Coordination

    •    Support planning, coordination, and oversight of daily facility operations, including cleaning, maintenance, and security activities to ensure adherence to schedules and operational standards.
    •    Learn to develop and implement standard operating procedures (SOPs) for tasks such as cleaning, equipment maintenance, safety protocols, and emergency response plans.
    •    Assist with routine facility inspections, conducting audits of cleaning, maintenance, and security operations to ensure quality and address any issues.

Quality Control and Regulatory Compliance

    •    Gain experience in implementing quality control measures for facility management operations to meet industry standards and exceed client expectations.
    •    Understand and support compliance with health, safety, and environmental regulations (e.g., OSHA standards) applicable to cleaning, maintenance, and security operations.
    •    Assist in resolving client or tenant concerns about facility services, observing effective approaches to complaint resolution and corrective actions.

Resource and Budget Management

    •    Begin developing skills in resource allocation and budget management, focusing on the cost-effective use of cleaning, maintenance, and security resources under supervision.
    •    Help manage inventory and track facility supplies, materials, and equipment, ensuring sufficient stock and operational efficiency.
    •    Gain exposure to evaluating and recommending new tools, equipment, or technology that could enhance operational efficiency, safety, or quality.

Client and Stakeholder Communication

    •    Shadow senior managers to observe effective client and tenant interactions, learning how to address concerns and communicate service updates or maintenance schedules.
    •    Support the preparation of regular reports on facility operations, including cleaning and maintenance activities, quality control measures, and key performance indicators (KPIs).

Training and Development

    •    Participate in designing and implementing training programs for staff on facility management practices, cleaning techniques, equipment handling, safety protocols, and emergency response.
    •    Learn to identify opportunities for team development, promoting a culture of continuous improvement in facility operations.
    •    Stay updated on industry best practices, regulatory changes, and emerging trends, contributing insights to enhance training programs and operational strategies.

Strategic Planning and Continuous Improvement

    •    Collaborate on strategic initiatives to align facility operations with company goals, learning to identify and address areas for operational improvement.
    •    Assist in implementing changes to optimize facility services, improve efficiency, and support profitability goals.
    •    Support special projects and initiatives, such as facility upgrades, process optimization, or service expansions, under the guidance of senior management.

This in-training position provides a foundation for future roles in facility management, with exposure to comprehensive oversight of janitorial, maintenance, and security operations, may consist of other duties. 

Qualifications:

• Education: Bachelor’s degree in business administration, facilities management, hospitality, or a related field (preferred).
• Experience: Minimum of 5 years of experience in janitorial services or facilities management, with at least 5 years in a supervisory or management role.
• Skills:
• Strong leadership and team management skills.
• Excellent organizational and time-management abilities.
• Effective communication and interpersonal skills.
• Problem-solving skills with the ability to handle client complaints and operational issues.
• Knowledge of cleaning methods, equipment, and safety standards.
• Proficiency in using management software and tools for scheduling, inventory, and communication.

Key Performance Indicators (KPIs):

• Service Quality: Customer satisfaction ratings, frequency of client complaints, results of quality inspections.
• Operational Efficiency: Adherence to schedules, time taken to complete tasks, optimization of resource usage.
• Compliance: Compliance with safety and health regulations, number of safety incidents, adherence to SOPs.
• Budget Management: Staying within budget, cost savings achieved, efficient inventory management.
• Staff Performance: Employee retention rates, training completion, performance evaluation scores.

Working Conditions:

• This role may require flexibility in working hours, including evenings or weekends, depending on operational needs.
• The Operations Manager may need to visit multiple sites regularly to oversee operations, requiring reliable transportation.

Physical Requirements:

• Ability to stand, walk, and lift items up to 50 pounds as needed for inspections or emergencies.
• Must be able to wear and use appropriate safety equipment as required.

Compensation:

Salary Step System:

    •    Initial Salary Offer: $45,000 - $55,000
    •    Profile: Bachelor’s degree, no operations management experience.
    •    Step 1: $55,000 - $65,000
    •    Profile: Up to 5 years of operations experience or 3 years with LOCG LLC, ready for management responsibilities.
    •    Step 2: $65,000 - $75,000
    •    Profile: 5 years of operations management experience or 3 years in a LOCG LLC supervisory role with proven leadership.
    •    Step 3: $75,000 - $85,000
    •    Profile: 7 years in operations management or 5 years with LOCG LLC in an operations role, achieving key performance indicators.
    •    Step 4: $85,000 - $95,000
    •    Profile: 10 years of high-level operations management or 7 years with LOCG LLC, including strategic improvements and consistent results.
 

Job Type: Full-time