Front Desk Concierge

Position Summary:
Loch Lloyd Country Club is seeking a friendly, professional, and organized Part-Time Concierge to provide exceptional customer service to our members and guests during the day, evening and/or weekend hours. The Concierge will serve as the first point of contact for members and visitors, ensuring a remarkable experience through efficient administrative tasks, greeting, and directing guests, as well as assisting with member needs.

Essential Functions:

• First Point of Contact: Greet members and guests with a warm and welcoming attitude, ensuring a positive first and last impression.
• Guest Assistance: Direct visitors to the appropriate team member and provide any necessary assistance.
• Telephone Support: Answer phone calls in a professional and friendly manner, take messages, and relay information to the appropriate departments.
• Reservations: Assist with court reservation, group fitness reservations and events, ensuring efficient and organized scheduling for members.
• Member Assistance: Respond to questions regarding ongoing club services, amenities, and events.
• Clubhouse Cleanliness: Ensure the cleanliness of the Clubhouse, including stocking restrooms daily and general cleanliness of the weightroom, courts, and group fitness center.
• Administrative Support: Provide assistance with administrative tasks, such as making copies, sending faxes, and managing member requests.
• Lost & Found: Handle lost and found claims in a timely and organized manner.
• Safety and Security: Coordinate transportation for members and guests when necessary to ensure their safety.
• Professional Representation: Represent Loch Lloyd Country Club in a professional manner at all times.
• Other Tasks: Perform other duties as assigned to enhance the member experience.

Personal Attributes:

• Strong organizational, communication, and interpersonal skills.
• Ability to prioritize and manage multiple tasks efficiently.
• Friendly, social, and welcoming personality.
• Excellent customer service skills with a focus on creating positive guest experiences.
• Ability to work independently and as part of a team.
• Professional appearance and demeanor at all times.

Skills and Experience:

• Minimum of a High School Diploma.
• Previous experience in customer service or administrative roles.
• Knowledge of local attractions and ability to assist with related arrangements.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Calendar).

Physical Abilities:

• Ability to sit, stand, and walk for extended periods.
• Frequent bending, stooping, and reaching.
• Use of hands for handling objects, tools, or controls.
• Ability to speak and hear consistently.
• Occasional lifting of up to 25 pounds.
• Ability to work flexible, non-traditional hours, including evenings, weekends, and holidays.

Compensation:
Competitive hourly wage based on experience. Flexible hours with the opportunity to work evenings, weekends, and holidays.

Job Type: Part-time

Expected hours: 30 per week

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Front desk: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Belton, MO 64012 (Required)

Ability to Relocate:

• Belton, MO 64012: Relocate before starting work (Required)

Work Location: In person