What are the responsibilities and job description for the I.T. Assistant position at Lochridge-Priest Inc?
Position Summary
Lochridge-Priest is a family owned and operated company that has served the Central Texas area for over 60 years. Also, we are the largest provider of residential and commercial heating and air-conditioning services as well as plumbing and electrical services in Central Texas. We have our own sheet metal shop, Advanced Sheet Metal. With offices in Waco, Fort Worth, Temple, and Corsicana and over 400 dedicated employees, we're dedicated to serving your home, business, and industrial comfort needs. We work as a team to deliver the best-in-class service to our customers.
An IT Assistant’s job is to provide general support for the IT Department and for the company’s computer users. Install and maintain various peripherals as well as installing relevant updates. Handling colleague queries regarding networks, systems and applications.
Essential Duties and Responsibilities
- New user equipment and account setup, including deployment and license management
- Train end users in the use of equipment and software
- Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
- Provide both in-person support and support for remote workers
- Support Microsoft products such as Windows, Office365, and other cloud-based applications and support various vendor applications as needed
- Configure and support iPhone and iPad devices
- Assist staff by providing audio/video conference support for presentations and meetings
- Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies
- Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops
- Manage inventory of hardware and software assets
- Support development and implementation of new computer projects and new hardware installations as well as software rollouts
- Perform system administration for various enterprise tools and platforms
- Perform hardware and software system configuration, maintenance, and upgrades
- Manage projects of moderate scope, such as: design and implementation, system migrations, and MDM deployments
- Document IT processes, workflows, and producing system documentation as needed
- Occasional travel to branch office locations may be required
- Working alongside with an I.T. Manager
Skills
- Troubleshooting
- Good analytical skills and attention to detail with ability to read and interpret instructions
- Excellent customer service skills with desire to exceed customer expectations.
- The ability to work independently in a timely manner, making sure job is done correctly the first time.
Additional Qualifications
- Minimum 2 years of experience in an IT services support role
- Office 365 administration preferred
- Knowledge of TCP/IP - LAN, WAN, VPN
- Knowledge of MS Active Directory infrastructure
- Familiarity with IP Telephony and cell phone technology
- iOS experience preferred
- Excellent analytic and problem-solving skills
- Capable of working independently with minimal supervision
- Must be able to pass drug test(s) as required by company
- Lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)
- Observe all company procedures and safety rules
- Neat, professional appearance
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
