What are the responsibilities and job description for the System Administrator position at Lochridge Priest Inc?
Position SummaryLochridge-Priest is a family owned and operated company that has served the Central Texas area for over 60 years. Also, we are the largest provider of residential and commercial heating and air-conditioning services as well as plumbing and electrical services in Central Texas. We have our own sheet metal shop, Advanced Sheet Metal. With offices in Waco, Fort Worth, Temple, and Corsicana and over 400 dedicated employees, we're dedicated to serving your home, business, and industrial comfort needs. We work as a team to deliver the best-in-class service to our customers.A system administrator's job is to maintain, configure, and protect an organization's computer systems and networks.Essential Duties and ResponsibilitiesNew user equipment and account setup, including deployment and license managementTrain end users in the use of equipment and softwareActively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.Provide both in-person support and support for remote workersSupport Microsoft products such as Windows, Office365, and other cloud-based applications and support various vendor applications as neededConfigure and support iPhone and iPad devicesAssist staff by providing audio / video conference support for presentations and meetingsProvide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologiesInteract with vendors to facilitate repairs of hardware, i.e., printers and laptopsManage inventory of hardware and software assetsSupport development and implementation of new computer projects and new hardware installations as well as software rolloutsPerform system administration for various enterprise tools and platformsPerform hardware and software system configuration, maintenance, and upgradesManage projects of moderate scope, such as : design and implementation, system migrations, and MDM deploymentsDocument IT processes, workflows, and produce system documentation as neededOccasional travel to branch office locations may be requiredWorking along side with an I.T. ManagerSkillsTroubleshootingGood analytical skills and attention to detail with ability to read and interpret instructionsExcellent customer service skills with desire to exceed customer expectations.Ability to work independently in a timely manner, making sure job is done correctly the first time.Additional QualificationsMinimum 2 years of experience in an IT services support roleOffice 365 administration preferredKnowledge of TCP / IP - LAN, WAN, VPNKnowledge of MS Active Directory infrastructureFamiliarity with IP Telephony and cell phone technologyiOS experience preferredExcellent analytic and problem-solving skillsCapable of working independently with minimal supervisionMust be able to pass drug test(s) as required by companyLift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)Observe all company procedures and safety rulesNeat, professional appearanceNote : Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
