What are the responsibilities and job description for the Customer Service Representative position at Lock Labs Inc.?
Customer Service
Location: Las Vegas, NV (on-site)
Duties include being a liaison for our sub-distributors (customers) to provide product/service information and resolve any emerging problems that our sub-distributor (customer) accounts might face with accuracy and efficiency. This also includes completing the paperwork associated with the above responsibilities and accurate data entry. The target is to ensure excellent service standards, respond efficiently to inquiries and maintain high customer satisfaction.
Essential Duties and Responsibilities:
- Ability to multi-task, prioritize, and manage time effectively to prioritize inquiries via emails, phone, and a technical support line.
- Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from the distributors. Maintain rapport with sub-distributors and work to give them the best possible service.
- Data entry of Purchase Orders and Customer requests.
- Use a computer to retrieve customer information, stock status information, the status of purchase orders, and resolve customer inquiries.
- Follow up on inquiries by checking with the appropriate department to collaborate on sub-distributor needs that follow consider the proper communication procedures, guidelines, and policies.
- Perform additional duties and responsibilities as assigned by the department lead and or manager.
Lock Labs is committed to a diverse and inclusive workplace. Lock Labs is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.
Job Type: Full-time, on-site
About the Company
LockLabs Inc. is a MASTER Distributor for several product lines including the AutoProPAD, Lock Monkey Tools, Global Tecspro, and Certified Key Tech for the locksmith industry. We sell only to locksmith supply distributors and NOT to individual locksmiths.
Our philosophy is to find quality products that will serve the community and industry well, are reasonably priced, and provide great value to the end user. We support our sub-distributors by efficiently providing the product needed to keep their shelves full, marketing materials to help them sell, and great pricing to allow them to make a reasonable profit.
LockLabs is committed to developing long-term, mutually profitable business relationships with its sub-distributors. Our industry-leading family of products exceeds all expectations in quality, value, and innovation while providing tremendous growth opportunities and aiding in the development of repeat business.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $13 - $15