What are the responsibilities and job description for the Project Coordinator, Concierge Service Department, San Francisco, 94124 position at Locke and KEY Recruiting, Hiring and Consulting Services?

POSITION PROFILE

REPORTING TO : Service Department Manager

Design Line Construction (DLC) is a preeminent builder, known for the smooth execution of beautifully detailed projects, and the proactive, wholehearted, engaged spirit of an experienced team. The company culture is collaborative, engaging and fun! The owner involves employees in outside activities, as well as mentoring, training and mingling, taking seriously the goal of being a wonderful place to work.

DLC’s construction process is setting a new standard, using cloud-based technology, to create a truly open and productive atmosphere—enabling everyone to focus on providing clients with the highest level of personal service and craft. DLC’s projects are contemporary in nature, with comprehensive remodels, rebuilds, and new construction. DLC partners with excellent architects and designers, allowing for opportunities to work on bespoke buildings with great teams.

Founded in 1998 by Andrew McHale, DLC goes above and beyond to support the contentment of clients and design colleagues, with projects around the San Francisco Bay Area, North Bay, Wine Country and Peninsula.

We seek a Project Coordinator, for the Concierge Service Department .

All candidates should make sure to read the following job description and information carefully before applying.

This is a multi-faceted position, consisting of project management support on small remodel projects, as well as supporting the concierge service needs of our clients. Design Line provides a high level of customer service to clients. Therefore, we seek someone who has exposure to construction, with a high level of professionalism and enthusiasm, and a willingness to be flexible on the job. Training will be provided.

This is a salaried, full time position with benefits.

The Project Coordinator is responsible for responding to the individual discerning requests and needs of our clients, with professional and timely responses. Inquiries and requests from the client include varying types of needs, from personal requests, to small “how to” questions, to scheduling warranty, maintenance, seasonal tasks, and emergency calls at times. This position must be able to quickly find the information, coordinate the response team, professionally follow up with the client, and track all related correspondence and ongoing issues.

The Project Coordinator must show professionalism and etiquette with every client and their requests. This is a very individualized service that we provide, and it is tailored to the unique needs related to the property and lifestyle of our established and exclusive clients.

Concierge Responsibilities include, but are not limited to :

Prepare the customized concierge program for client :

Take notes (and keep checklist) at initial walkthrough of residence

Understand the tailored needs of the project

Enter checklist in Smartsheets / Centriq

Schedule and update the calendar with the appropriate services

Create client login for Smartsheets client portal

Upon need, schedule subcontractors and vendors

Follow up with client to set up the needed service, according to client’s availability and schedule

Be accessible to the clients by timely responding to their phone calls, texts and emails

Coordinate the needed solution directly with the client and / or schedule the appropriate DLC service provider

Maintain warranty program and coordinate as needed

Track all related correspondence

Work directly and proactively with the CSM and Service Superintendent

Respond to the occasional individual tailored requests for the client, and coordinate solutions with the CSM

SMALL PROJECTS SUPPORT

SCOPE AND RESPONSIBILITIES :

The Project Coordinator provides support to the Project Manager with tracking project accounting and control, implementing direction from the PM, and assisting to ensure compliance with quality standards. The Coordinator is responsible for smooth organization, implementation and completion of the assigned project, to the satisfaction of the Project Manager. The Coordinator is responsible for : document control, updating logs and project information throughout the project duration and archiving documentation at the project’s completion.

Project Coordinators are office-based, working closely with Project Managers and regularly interact in the field with the site team and are integral to the building process. They work closely with the Superintendent and Project Managers on estimating and scheduling efforts, subcontractor buy-out, and project documentation / tracking including but not limited to submittal management, RFIs (Request for Information), RFPs (Request for Proposal) and COs (Change Orders). Project Coordinators additionally assist the team to collaborate effectively with the project team, architect, vendors, subs, suppliers and consultants.

Small Projects Responsibilities include, but are not limited to :

Facilitate flow of project information

Draft and distribute meeting notes

Log, distribute and track plans and contract documentation

Distribute and track RFPs

Draft and distribute (commitments) subcontracts, purchase orders, and CCOs

Review, code and forward subcontractor / supplier invoices to accounting

Monitor progress and final lien waivers from subcontractors and suppliers as needed

Review submittals for compliance with contract documents

Collect, draft, track and distribute Submittals and RFIs

Maintain drawings, specification, RFI and other logs as required

Assist communication flow

Travel to jobsites, participate in OAC meetings when necessary

Update information in Spectrum, Procore and Dropbox

Project closeout with subcontractors to obtain final documents

Archive documents and compile Owner’s Manual at close of project

Other duties as directed by Project Manager, CEO, or Finance / Admin team

EXPERIENCE / SKILLS REQUIRED :

The company realizes that every interested candidate might not have all of the desired experience, and some training will be provided, but here is what they are looking for in terms of experience and skills… the more you have, the better!

3 years of construction administration support experience

Excellent and proactive communication skills

Familiarity with building plans

Proficiency in MS Office, with a focus on Excel spreadsheets

Exposure to management platforms : Spectrum, Procore, Bluebeam, Smartsheets and Centriq (or similar platforms) is preferred

Qualitative And Other Attributes Required :

Ability to prioritize multiple tasks and concurrent deadlines

Ability to follow instructions with accuracy and attention to detail

Effective time management and logical decision-making ability

Capacity to handle pressure

Strong interpersonal skills

Ability to use discretion and tact; ability to maintain confidentiality

Willingness to travel to construction sites as required

Strong focus on quality

Positive outlook and personality

EDUCATION / CREDENTIALS :

AA degree in construction management, or equivalent experience and / or certification

REWARDS / BENEFITS / COMPENSATION :

Attractive / competitive salary, bonus potential, health / dental / vision insurance options, PTO.

DLC is a great place to work!

TO APPLY :

Please thoroughly read the position descriptions, and company website before sending resume.

Please email your resume and cover letter with “DLC” in the subject line.

Local candidates only.

Qualified resumes with cover letter will receive notification of receipt.

Please do not send your resume to Design Line Construction directly.

Lisa K. Locke

Locke and KEY Recruiting, Hiring and Consulting Services

We are the source of your hire power.

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Project Coordinator, Concierge Service Department, San Francisco, 94124

What are the responsibilities and job description for the Project Coordinator, Concierge Service Department, San Francisco, 94124 position at Locke and KEY Recruiting, Hiring and Consulting Services?

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