What are the responsibilities and job description for the Game Master position at Locked A Rochester Escape Room?
Overview:
We are seeking a dynamic and engaging Game Master to join our team. As a Game Master, you will be responsible for creating an exceptional entertainment experience for our guests of all ages. The ideal candidate will have a passion for hospitality, be an expert in conflict management, and have experience working in a fast-paced environment.
Duties:
- Develop and lead engaging and interactive games and activities for guests of all ages, ensuring an enjoyable experience for all attendees.
- Provide exceptional guest services, ensuring that each guest leaves with a positive impression of our resort.
- Manage cash handling and operate a cash register, accurately processing transactions and handling cash and credit payments.
- Maintain a clean and safe environment, adhering to our high standards for resort cleanliness and guest safety.
- Utilize public speaking skills to effectively communicate with guests, staff, and management.
- Collaborate with other staff members to ensure seamless operations and create a welcoming atmosphere.
- Manage conflict situations with tact and diplomacy, ensuring that the guest experience remains positive and enjoyable.
- Develop and maintain relationships with guests to ensure their satisfaction and loyalty to our resort.
Skills:
- Experience in hospitality, preferably within a resort environment.
- Experience working with children and creating engaging and interactive activities for kids.
- Strong conflict management and public speaking skills.
- Ability to handle cash and operate a cash register.
- Familiarity with food service and guest services.
- Lifeguard certification is a plus, but not required.
- Experience in a theater or entertainment setting is a significant advantage.
- Proven track record of providing excellent guest services and creating a welcoming atmosphere.
- Ability to work in a fast-paced environment with a focus on exceptional customer service.
Job Type: Part-time
Pay: $17.00 - $22.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Ability to Relocate:
- Rochester, NY 14624: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $22