What are the responsibilities and job description for the Account Analyst, Commercial Private Equity position at Lockton, Inc.?
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
The Account Analyst is a foundational role where the incumbent learns the fundamentals of Employee Benefits. Under the direction of the Account Managers and Account Executives they coordinate with clients, carriers, and internal teams, for client service related issues, carrier/vendor, or billing questions and supports activities during the renewal cycle.
• Assists AE/AM with issues regarding carrier billing, eligibility, claim processing and, as knowledge increases, provides backup for service inquires and issues. Builds skillset to support client facing activities in verbal communications and correspondence.
• May help document strategic plan
• Administrative support of tactical execution of communication activities including communication edits, preparation of presentations materials and enrollment materials, ongoing communications and final preparation and delivery to client following client renewal outline under guidance from the AM/AE
• Coordinates client invoicing including monitoring errors or "suspense" items and processes producer allocations as needed. Audit renewal invoices and confirm accuracy
• Provides administrative support for client marketing including preparation of benefit comparison and cost spreadsheets, client-census information, coordinating vendor responses and follow-up, and updating client ready materials
• Assists with preparation of OE materials. Supports the AM and AE in administrative tasks associate with the renewal.
• Onboard client by setting up client administrative functions such as file structures, account documentation, client profile, systems' set up (benefit point, ThinkHR, Zywave), client and carrier contacts information, draft BORs, Client Information Sheet for internal commission tracking, as directed by AM
• Supports timely preparation of the annual 5500, including gathering appropriate information, client signature and confirming DOL confirmation. Generates other reports and spreadsheets as necessary. Prepares monthly claims reporting, and coordinates and produces benchmarking reports for prospects and clients
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes.
• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Collaborating: Working cooperatively with others to help a team or work group achieve its goals.
• Earning Trust: Gaining others confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenge.
• Leveraging Feedback: Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, co-workers, internal/external partners, or customers); responding favorably to feedback and using it constructively to take action to improve knowledge, skills, behavior, and impact on others.
• Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly-gained knowledge and skill on the job and learning through their application.
• Building Customer Loyalty: Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust.
Knowledge and Experience:
• Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
• 0-1 years experience in benefit consulting, benefits administration or related field
• Builds basic knowledge of core benefits programs
• Builds basic awareness of benefits funding mechanisms and the structures available for clients
• Build basic knowledge of major laws that regulate employee benefits offerings
• Ability to compile and analyze financial information
• Proficiency in the use of Microsoft Word, Excel, and PowerPoint.
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000 Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
