What are the responsibilities and job description for the Traffic Coordinator, Marketing Communications position at Lockton, Inc.?
Job Summary :
Business Insurance has recognized Lockton as one of the Best Places to Work in Insurance for 16 years running. We think youll agree ... You Belong at Lockton!
ABOUT THE POSITION :
Lockton Northeast is seeking a highly organized and proactive Traffic Coordinator for the Marketing Communications (MarComm) team. This position is responsible for streamlining workflows, assigning tasks, and ensuring that projects move seamlessly through each stage of development. This role involves coordinating efforts across teams, managing vendor relationships, handling logistics, and resolving roadblocks. The Traffic Coordinator also updates stakeholders and clients on project progress to ensure all work is delivered on time, within budget, and according to client expectations. By keeping the team organized, on track, and empowered, the Traffic Coordinator will help to ensure high-quality results for internal and external clients. The ideal candidate thrives in a fast-paced environmentand is passionate about efficiency, collaboration, and excellence.
RESPONSIBILITIES : Customer Relation
Serve as a liaison between MarComm and all other units / departments to positively promote the teams capabilities and service offerings.
Act as a key custodian of the end-user experience.
Project Management
Monitor projects from inception to completion via a project / workflow management system.
Ensure that each aspect of a projectfrom request to printing / fulfillmentmoves through the pipeline and is completed by the agreed-upon deadlines.
Assign requests to creative teams, prioritizing projects based on shifting needs and deadlines.
Work with internal service teams and clients to find solutions to everything from tight deadlines to budgetary concerns.
Vendor Management
Maintain existing vendor relationships and explores new partnership opportunities.
Schedule and manage printer workloads and capacity to meet project timelines.
Communicate with vendors to manage project production.
Route materials and coordinate shipments to the appropriate vendor and / or client.
Additional Support
Provide continuity in times of Associate absence.
Support various other tasks, including but not limited to, coordination of department trainings, generating monthly reports, managing invoicing and expense reports, and setting up video calls.
Requirements :
Excellent communication and customer service skills, particularly in high volume / tight deadline situations.
Experience with project / workflow management software is preferred.
Strong attention to detail.
Ability to work well with people at all levels.
Comfortable with mandatory paid overtime during busy season (August-November).
Proficient with Microsoft Office Suite, particularly Excel.
Solid decision-making skills and ability to prioritize effectively.
A bachelor's degree in graphic design, marketing, mass communications, English or a similar field is preferred.
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