Account Manager - Benefits

Your Responsibilities

The Account Manager is the service experience leader of the client team, supporting/implementing the client's benefits strategy. The Account Manager supports the client and Account Executive in program administration, marketing and placement and carrier management using an intermediate understanding of employee benefits coverages, funding vehicles and strategy, and a basic understanding of EB markets. He or she also provides direction and works with the Account Analyst to deliver on client needs. A trusted advisor who is responsive and receptive, the Account Manager provides innovative solutions and industry best deliverables through and from the development of technical knowledge.

Description:

• Primary contact for client service items including matters related to plan design, escalated account issues and areas of financial significance. Provides consultative guidance to client related to plan interpretation and complex claims issues. Manage client open items list and manages to resolution or escalates as necessary. Drives annual service calendar activities. Escalates issues as necessary.
• Prepares and gathers information that will contribute to the client strategic plan including GPS, Infolock, and carrier data. Provides recommendations and insight.
• Project management of communication strategy including the accuracy of communication materials and assuring client regulatory compliance. Works closely with the AA and carriers to assist client executing the communication plan.
• Conducts annual commissions reconciliations and updates with AA support; communicates to AE. Builds understanding of client factors that may impact billing and invoicing.
• Project Managers and executes defined marketing strategy. Distributes RFP request to vendors. Reviews and analyzes quotes from incumbent and alternative carriers and conducts preliminary negotiations and market narrowing. Provides recommendations to Account Executive and producer and prepares renewal presentation for client meeting. Presents recommendations to client on areas of experience or expertise. Works closely with financial and actuarial team on final projections and peer-reviewed financials. May receive the client acceptance of renewal strategy on certain lines of coverage.
• Project manage renewal implementation. Defining the schedule for enrollment and working with carriers and client to complete OE communication and education. Supports education of client and client's employees on benefits programs and value proposition through Open Enrollment Presentation and Communications. Confirm carriers and client are ready for the new plan year including payroll deductions, plan system configuration, enrollment data, ID cards and enrollment audits.
• Project manage new client onboarding leveraging standard checklists and tools. Document communications strategy and enroll client in standard delivered programs or client add ons. Oversee AA activities to ensure administrative set up for successful client management is completed
• Manages client financial reporting and claims analysis including providing the data to the client with key summary points. Works closely with financial and actuarial team as appropriate. Understand financial funding arrangements facts that drive plans costs and may consult with client or escalate to AM.
• Planning and Organizing: Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Building Customer Loyalty: Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust.
• Initiating Action: Taking prompt action to accomplish work goals; taking action to achieve results beyond what is being required; being proactive.
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Earning Trust: Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenge. Stress Tolerance: Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
• Building Partnerships: Developing and leveraging relationships within and across work groups to achieve results.
• Valuing Differences: Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas from diverse individuals.
  
  

Qualifications

• 3 years’ experience in client services in employee benefits consulting including servicing and placement.
• Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
• Intermediate Knowledge of group benefits in multiple product lines (e.g., medical, dental, life, AD&D, disability)
• Intermediate knowledge of financial arrangements and products available to clients (e.g., fully insured, minimum premium, ASO)
• Relationships with insurance/carrier markets in assigned areas, or ability to develop same immediately
• Basic negotiation skills related to marketing and placement of insurance products.
• A strong working knowledge of the changing vendor landscape including new entrants into the marketplace and cutting-edge products and solutions
• Knowledge of federal and state legislation and legal issues related to the insurance industry
• Ability to compile, analyze and interpret financial information to facilitate decision making
• Full proficiency in the use of Microsoft Word, Excel, and PowerPoint.
• Basic presentations skills