What are the responsibilities and job description for the Associate Account Executive - Employee Benefits position at Lockton?
The West Series of Lockton Companies is looking for an Associate Account Executive to join our growing Employee Benefits team in our Irvine office.
Be a part of an exceptional company voted “Best Places to Work in Insurance” eleven years running. If you are innovative, passionate about delivering excellent client service, excel as a strategic partner, and thrive in a collaborative environment, Lockton is the place for you!
Note: This is a hybrid role so must be local for consideration.
About The Role: The Associate Account Executive is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations in the course of servicing Clients’ accounts in an innovative and efficient manner. This role provides Account Executive support on one or more accounts with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
Position Responsibilities:
- Ability to perform all Senior Account Manager responsibilities, duties, and expectations
- This individual provides Account Executive support on one or more accounts with the end goal of providing the highest level of customer service by meeting or exceeding industry standards
- Oversees the servicing of a designated book of business as relating to marketing, claims, and administration
- Proactively understands the requirements and needs of a Client account.
- Demonstrates exceptional ability to build and maintain Client relationships.
- Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
- Oversees Open Enrollment communications and leads Open Enrollment meetings
- Recommends and implements potential enhancements or improvements to processes, products, and/or policies
- Oversees the development of financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations
- Oversees benefit benchmarking studies, design plan comparison reports, and Client marketing materials
- Interprets Clients’ current coverage plan and identifies and recommends opportunities to expand lines of coverage
- Develops and presents plan and renewal terms to Client
- Participates in negotiations with carriers for new and renewal quotes
- Interprets and evaluates plan offerings to ensure adequate coverage for Client’s identified risk tolerance
- Establishes and maintains relationships and interfaces with carriers, and other vendors
- Researches and understands industry trends and Carrier product offerings, emerging trends
- Understands governmental compliance/regulations to educate Clients
- Mentors and trains junior-level staff
- Performs other responsibilities and duties as requested
Position qualifications
- Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
- Typically 5 years of Client services experience is required
- Demonstrates strong working knowledge and experience within brokerage industry
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Strong verbal and interpersonal communication skills required
- Understands industry trends and governmental regulations
- Ability to delegate tasks effectively
- Ability to complete continuing education requirements as needed
- Ability to attend company, department, and team meetings as required, including industry training sessions
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
- Ability to efficiently organize work and manage time in order to meet deadlines
- Ability to travel by automobile and aircraft
- Ability to work on a computer for a prolonged amount of time
- Ability to work outside of normal business hours as needed
- Legally able to work in the United States
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