What are the responsibilities and job description for the Office Operations Manager position at Lockton?
Your Responsibilities
- People Leadership – Oversight and mentorship of local Office Services and Reception Services teams; providing guidance on day-to-day functions and performance management. Establish and monitor operational performance and service quality.
- Maintenance and Repairs – Perform regular inspection of facilities to ensure that buildings and equipment are in optimal condition and functionality. Oversee repair processes and preventative maintenance programs.
- Safety and Security – Ensure compliance with health, safety, and environmental regulations. Develop and implement policies for emergency preparedness and risk mitigation.
- Space Management – Help manage office expansions, relocations, renovations and space planning for assigned Lockton offices. Responsible for managing and updating office mapping software. Promote optimization of corporate space.
- Budgeting – Work in partnership with key stake holders on office services budget to ensure financial accountability and cost control. Negotiate contracts and manage vendor relationships for office supplies, equipment, furnishings, and other services.
- Projects and Initiatives – Drive to improve operational efficiency, cost-effectiveness and employee satisfaction. Promote and implement sustainable practices within office operations. Collaboration with site representatives, building engineers, facility management, and senior leadership to align office services with broader organizational strategies.
- Bachelor’s degree in business administration, facilities management, or a related field
- Professional certifications such as Certified Facility Manager (CFM) or Project Manager Professional (PMP) can be advantageous
- Familiarity with health and safety regulations and best practices
- Proficiency in workplace management software and technology systems
- Experience managing multi-site office operations
- Knowledge of sustainability practices and green building certifications (e.g., LEED)
- Proven experience in a leadership role overseeing office services or facilities management
- Strong understanding of office operations, vendor management, and financial budgeting
- Exceptional organizational, problem-solving, and decision-making skills
- Excellent written and verbal communication skills
- Ability to work in-office 4 days a week and travel, as needed and/or requested
