Senior Account Manager - Employee Benefits

The West Series of Lockton Companies is looking for a Senior Account Manager to join our growing Employee Benefits team in our San Diego office.

Be a part of an exceptional company voted “Best Places to Work in Insurance” eleven years running. If you are innovative, passionate about delivering excellent client service, excel as a strategic partner, and thrive in a collaborative environment, Lockton is the place for you!

Note: This is a hybrid role so must be local for consideration.

About this role: The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations in the course of servicing Clients’ accounts in an innovative and efficient manner. This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.

Position responsibilities:

• Ability to perform all Account Manager responsibilities, duties, and expectations
• Services a designated book of business as relating to marketing, assisting with claim issues, and day to day administration
• Researches issues’ root cause, implements, and resolves policy related issues
• Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
• Recommends and implements potential enhancements or improvements to processes, products, and/or policies
• Facilitates vendor quotes, amendments, and reinstatements for requested changes as needed
• Conducts, creates, and interprets benefit benchmarking studies, design plan comparison reports, and Client presentation materials
• Interprets Clients’ current coverage plan and identifies and recommends opportunities to expand lines of coverage
• Engages in Client strategy meetings to manage insured expectations for upcoming term
• Develops and assists with presenting marketing and renewal terms to Client
• Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
• Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion.
• Prepare and release RFP to appropriate markets
• Overall responsibility for managing updates to Client employee facing communications
• Prepare and conduct open enrollment presentations and meetings
• Researches and understands industry trends and Carrier product offerings and emerging trends
• Knowledge of governmental compliance/regulations to educate Client and respond to client inquiries
• Mentors and trains junior-level staff
• Performs other responsibilities and duties as needed

Position qualifications:

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Typically 3 years of related Client services experience is required
• Demonstrates strong working knowledge and experience within brokerage industry
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to delegate tasks effectively
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, and photocopier
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States

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