Senior Project Manager, Operations

Your Responsibilities

Fueled by our success and expanding business opportunities, we are seeking a Senior Project Manager, who will assist the SVP of Operations in leading high-level strategic and operational initiatives across the organization. The ideal candidate will have a proven track record of managing complex projects, driving operational excellence, and collaborating cross-functionally to achieve business objectives.

As the Senior Project Manager, you will oversee the successful execution of key projects, provide data-driven insights to support informed decision-making, and champion continuous improvement in day-to-day operations. If you are a results-driven professional with a passion for excellence and innovation, Lockton wants to hear from you.

Project Management

• Lead high-priority projects, ensuring smooth execution and alignment with key operational and business goals.
• Define project scope, objectives, timelines, and deliverables in line with company strategy.
• Develop and manage detailed project plans, ensuring project milestones are met, risks are mitigated, and accountability is maintained.
• Facilitate and lead meetings, driving execution of action items and follow-ups.
  
  

Operational & Strategic Support

• Drive the execution of strategic initiatives, executive priorities, and process improvements.
• Proactively identify trends, risks, and opportunities to optimize operational performance.
• Design and implement streamlined solutions to operational challenges, ensuring efficiency and seamless workflow execution.
• Handle sensitive information with discretion, maintaining confidentiality in executive discussions.
  
  

Cross-Functional Leadership

• Collaborate with department executives to drive operational efficiency and execute company-wide initiatives.
• Foster alignment across teams to ensure a unified approach to shared organizational goals.
• Bring structure, clarity and leadership to complex cross-functional projects.
• Mentor and guide junior project management resources in adopting best practices to drive successful project outcomes.
  
  

Data Analysis & Reporting

• Monitor and analyze key performance indicators (KPIs) and operational metrics to optimize business performance.
• Identify macro organizational trends, risks, and opportunities to drive strategic initiatives.
• Deliver data-driven insights and recommendations to inform executive decision-making.
• Develop dashboards, reports and presentations for executive review to monitor project and operational performance and impact.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• 7 years of experience in project management, focusing on operations or process improvement
• Familiarity with healthcare/employee benefits insurance datasets and terminology a plus
• Proven track record of leading managing high-priority, cross-functional projects from inception to successful completion
• Strong critical thinking and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment
• Adaptable and flexible in response to evolving business needs and shifting priorities
• Excellent interpersonal skills with strong background in stakeholder management and collaboration
• High level of professionalism, with the ability to handle sensitive business information discreetly and confidentially
• Exceptional written and verbal communication skills, including experience presenting to executives
• Strong analytical and decision-making abilities to navigate complex operational challenges
• PMP (Project Management Professional) or similar certification a plus
• Hands-on experience and proficiency using project management tools (Smartsheet experience preferred)
• Experience with data analysis and performance measurement tools (Alteryx and Power BI experience preferred)
• Proficient with Microsoft 365 for Enterprise applications, including Microsoft Teams, Word, Excel, and PowerPoint