What are the responsibilities and job description for the Valet Manager position at Lodgco Hospitality?
Job Description
Job Description
Join our team today!
The Canopy by Hilton, an exquisite modern boutique hotel situated in the vibrant heart of Downtown Grand Rapids, is currently seeking a Valet Manager to join their team! In this role, you will manage all hotel valet operations, guide the valet team members, and make certain that our guests enjoy exceptional service. If you have experience in valet operations or hotel management, we encourage you to apply today!
JOB SUMMARY : The Valet Manager is responsible for overseeing daily hotel valet operations and leading the valet team, ensuring the highest level of guest satisfaction and efficient vehicle management.
ESSENTIAL JOB FUNCTIONS :
- Oversee all operations and personnel within the hotel’s valet department, ensuring the safe and efficient handling, parking, and retrieval of guest vehicles.
- Respond to guest inquiries and concerns, resolving any issues promptly and professionally.
- Oversee and direct valet staff activities, including interviewing candidates, training, coaching employees, fostering teamwork and morale, as well as assigning and delegating tasks.
- Create and manage valet attendant schedules to ensure adequate staffing at all times.
- Conduct departmental meetings to keep the valet team informed about all operational processes and procedures.
- Develop and enforce safety protocols to protect guests, staff, and vehicles.
- Ensure clean and orderly parking areas to optimize space usage.
- Manage the financial performance of the valet department, focusing on revenue growth, expense control, and customer satisfaction.
- Ensure compliance with OSHA standards to maintain a safe working environment.
- Be knowledgeable about hotel emergency procedures and respond appropriately.
- Report any unusual occurrences or requests to the General Manager immediately.
OTHER DUTIES :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES :
REQUIRED / PREFERRED EDUCATION AND EXPERIENCE
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Valid driver’s license and safe driving record – satisfactory criminal background screening required
BENEFITS WE OFFER
SUPERVISORY RESPONSBILITY
This position oversees the hotel valet team.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
WHO WE ARE
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.
Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio.
To learn more about our growing company, please visit www.lodgco.net
