Valet Supervisor

Join our team today!

The Canopy by Hilton, an exquisite modern boutique hotel situated in the vibrant heart of Downtown Grand Rapids, is currently seeking a Valet Supervisor to join their team! This individual will support the Valet Manager in managing daily valet operations and supervising a team of valet attendants. They will ensure seamless team performance and outstanding guest service while maintaining the highest safety and service standards. If you have a background in valet operations and team leadership, we invite you to apply today!

JOB SUMMARY: The Valet Supervisor is responsible for assisting in overseeing daily hotel valet operations and supervising valet attendants, ensuring the highest level of guest satisfaction and efficient vehicle management.

ESSENTIAL JOB FUNCTIONS:

• Oversee the daily responsibilities of valet attendants, including parking, retrieving, and delivering vehicles to guests.
• Train and mentor valet attendants, implementing corrective actions when needed.
• Monitor valet operations to guarantee compliance with all Canopy Parking procedures.
• Relay any issues or concerns to the Valet Manager.
• Address any guest complaints and resolve them promptly and professionally, escalating to the Valet Manager when necessary.
• Assess and evaluate the performance of the valet team, offering suggestions for enhancements in quality and efficiency.
• Enforce safety protocols to protect guests, staff, and vehicles.
• Ensure clean and orderly parking areas to optimize space usage.
• Ensure compliance with OSHA standards to maintain a safe working environment.
• Be knowledgeable about hotel emergency procedures and respond appropriately.
• Supervisor will actively participate in the operation of parking and retrieving cars.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Strong leadership abilities
• Excellent communication, both verbal and written
• Capable of adapting to a flexible schedule that aligns with valet requirements and the hotel's occupancy levels
• Customer-focused with strong time management and problem-solving skills

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• At least one year of leadership experience, preferably in a valet or hospitality setting
• Must possess valid driver’s license with clean driving record
• Knowledge of Michigan driving laws and vehicle usage (manual and automatic transmissions)
• Previous experience working in fast-paced environments with high customer expectations
• High School diploma or equivalent

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required

BENEFITS WE OFFER

• Career development & training
• Day-1 Medical, Dental & Vision insurance options
• Paid time off
• Travel & hotel discounts
• 401(k) with company match
• Bonus potential
• And more!

SUPERVISORY RESPONSBILITY

This position supervises all hotel valet attendants.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

WHO WE ARE

Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.

Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio.

To learn more about our growing company, please visit www.lodgco.net