What are the responsibilities and job description for the Banquet Captain position at Lodge At Marconi?
Join our team at Mables, a charming restaurant located at The Lodge at Marconi, as a Banquet Captain! Were looking for a dedicated and detail-oriented leader to oversee banquet events, ensuring exceptional service and seamless execution. As Banquet Captain, youll coordinate with staff, manage event setups, and provide top-tier hospitality to our guests. If you have strong leadership skills, a passion for creating memorable dining experiences, and thrive in a team-oriented environment, wed love to hear from you!
- Assign specific tasks to staff for each event, covering all work shifts, including set-up, reception, event tear-down, and side work.
- Lead team lineups at the start of each shift. Inspect uniforms, review assignments, and go over the steps of service for each event.
- Welcome the host (on-site contact) for assigned events and maintain communication throughout the event.
- Work closely with the Director of Food & Beverage and the Event Coordinator to plan all events.
- Record issued uniforms and ensure they are returned. Sort dirty uniforms for cleaning.
- Ensure both the front and back of the house are kept clean and orderly.
- Be knowledgeable about the menu for each event and be able to explain major ingredients and preparation methods to guests.
- Create detailed reports of each function, including comments from the host.
- Provide the highest level of customer service to all guests.
- Use a cash register or point of sale system as needed.
- Handle guest complaints within the scope of authority, or refer them to management. Notify supervisors or security of any unusual events, circumstances, missing items, or alleged thefts.
- Carry out other job-related duties as assigned.
- Participate in all staff meetings as required by management.
- Maintain close communication and cooperation with the Director of Food & Beverage, the administrative team, and co-workers to ensure consistent service and high-quality operations.
- High quality standards for production and service.
- Diplomatic and calm.
- Strong verbal communication skills.
- Courteous, friendly, and professional manner.
- Customer service focus.
- Trustworthy and reliable.
- Previous banquet experience required
- High School Diploma
- Available to work weekends, evenings and/or holidays
- Must be eligible to work in the USA