Charlie Palmer Steak Greeter/Host AM

Host | JOB DESCRIPTION 

LodgeWorks is actively hiring for a Food Beverage Host at 

CHARLIE PALMER STEAK NAPA 

Join a dynamic, downtown Napa, California, food and beverage team that manages Charlie Palmer Steak, Sky & Vine Rooftop Bar and Whiskey Bar set within Archer Hotel Napa. 

Charlie Palmer Steak showcases a signature progressive American style — for breakfast, happy hour and dinner. Mornings are amplified with favorite javas from Napa’s own cult Ohm Coffee Roasters' full-service coffee bar. Dinner features artisanal beef, seafood and vegetarian options under the influence of local wine country flavors. 

Free garage parking is nearby for employees. 

Who we are 

Napa LW Hospitality is a privately held, hospitality-centric food and beverage management and consulting company. Our guiding principle is hospitality, equally prioritizing the guest and employee experience in multifaceted hospitality organizations. We operate Charlie Palmer Steak Napa, Sky & Vine Rooftop Bar and Whiskey Bar at Archer Hotel Napa. 

Job overview 

We are seeking an enthusiastic team player who is looking to work in a fun environment. In order to be part of LodgeWorks ‘success, we need great people. We’re looking for someone with a positive attitude, who is reliable, hard-working and dedicated and wants to grow with us. The host is the first and last impression of our guests' dining experience. This key individual plays an important role in the success of our busy operation. The ideal candidate will be energetic, organized, dependable and not afraid to smile. 

The day-to-day 

• Approach all encounters with guests and employees in a friendly, service-oriented manner. 
• Greet customers with a smile and pleasant demeanor. 
• Make reservations through OpenTable. 
• Answer the phone in a professional and courteous manner. 
• Take feedback from diners and hotel guests. 
• Carry drinks and food from the kitchen and bar areas to tables when applicable. 
• Clean tables and spaces?for?future diners when applicable. 
• Organize reservations?for?the shift, along with the floor plan?for?servers and staff. 
• Print, fill and maintain menus. 
• Execute?the amenity process, including charges, direct delivery and pop-up amenities. 

• Memorize food menu, cocktail and wine list. 
• Take?In-room Dining and takeout orders via telephone. 
• Complete any other tasks requested by management. 

Who you are 

• A team player with a heart for hospitality. 
• Entrepreneurial at heart and innovative in mind. 
• A long-term thinker. 
• Customer-focused, with guests, clients and employees at the forefront of your thinking. 
• Nimble and able to adapt to change quickly. 
• Committed to sharing and togetherness and value the family mindset of our organization. 
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation. 
• An excellent communicator. 
• Dedicated with a strong work ethic and can work both individually and with a team. 
• Capable of standing for an entire shift or for an extended amount of time. 
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling. 
• Embodying a professional presence, wearing business-casual attire. 
• A plus: Practiced, with at least two years’ previous experience. 

Benefits 

We are proud to offer competitive wages and the following benefits for full-time employees:? 

• PTO 
• Hotel and restaurant discounts available at select LodgeWorks properties 
• Health, vision and dental benefits? 
• 401(k) plans with matching contributions? 
• Paid holidays? 
• Short-term and long-term disability (company sponsored)? 
• Referral bonuses? 
• Flexible spending accounts? 

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.