Food Runner/ Utility

Food Runner/ Utility | Job Description

LodgeWorks is actively hiring for a Food Runner/ Utility

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We’re thrilled to be considered industry innovators with a rich 35 year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950 employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The Food Runner/ Utility makes a long-lasting impression and greatly influences the total guest experience. The position is responsible for assisting the service team to help deliver exceptional service. To work closely with Food & Beverage team to ensure achievement of strategic departmental goals, especially in guest satisfaction. Food Runner responsibilities include but not limited to, bringing dishes from kitchen to guests, ensuring proper communication with kitchen, setup for service, keep work station clean, works cohesively with co-workers, clearing empty/dirty dishes and transporting them to dish area.

Your day-to-day

• Greet customers upon arrival to the restaurant.
• Provide gracious and professional food and beverage service in an efficient manner.
• Maintain regular attendance in compliance with LodgeWorks standards.
• Clear and clean tables as guests leave.
• Set tables throughout the shift when applicable.
• Retrieve and deliver food and beverage items in a timely manner.
• Replenish beverages and ensure guest satisfaction throughout the meal service.
• Utilizes proper food handling and food service techniques.
• Ensure that the serving station is always clean and well-stocked.
• Support other areas or roles when necessary.
• Assist the server in delivering food and beverage orders in a friendly and timely manner and ensures accurate entry and delivery of the order.
• Conduct oneself in a professional manner at all times.
• Inspect the cleanliness and presentation of all china, glass and silver prior to use.
• Ensure uniform and personal appearance are clean and professional.
• Graciously respond to guest concerns or requests, and report the situation to the Manager.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Execute daily side work with enthusiasm and motivation.
• Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations.
• Complete any other tasks as requested by management.

Who you are

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• Have or be capable of obtaining TIPS certification or other required alcohol safety requirements.
• An expert in prioritizing with the ability to use time wisely.
• Dedicated with a strong work ethic and can work both individually and with a team.
• Steadfastly driven to ensure the safety and security of the guests and their belongings.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A must: A social butterfly — creating a positive experience for our guests.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits 
• 401(k) plans with matching contributions 
• Paid holidays 
• Short-term and long-term disability (company sponsored) 
• Referral bonuses 
• Flexible spending accounts 

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.