What are the responsibilities and job description for the Housekeeping Manager position at Lodgeworks?
Housekeeping Manager | JOB DESCRIPTION
LodgeWorks is actively hiring for a Housekeeping Manager
Who we are
LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.
We’re thrilled to be considered industry innovators with a rich 35 year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950 employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.
Job overview
The Housekeeping Supervisor supports the housekeeping and laundry departments and manages all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring the highest level of cleanliness and guest satisfaction.
They are responsible for supporting the training function of all new hired room attendants and provides on-going re-training of established room attendants. They are responsible for the general support of the Room Attendants by collecting linens, garbage, performing routine general cleaning projects, delivering items to guest rooms.
Your day-to-day
- Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
- Inventories stock to verify adequate supplies.
Who you are
- A team player with a heart for hospitality.
- Entrepreneurial at heart and innovative in mind.
- A long-term thinker.
- Customer-focused, with guests, clients and employees at the forefront of your thinking.
- Nimble and able to adapt to change quickly.
- Committed to sharing and togetherness and value the family mindset of our organization.
- Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
- An excellent communicator.
- Naturally curious and value listening to solve problems.
- Comfortable following directions, guidelines and work objectives.
- Capable of exerting up to 60 pounds of force occasionally.
- Capable of standing for an entire shift or for an extended amount of time.
- Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
- A plus: Practiced, with six months' related experience in hospitality or a service industry.
- A must: Eager to be part of a great work culture and team.
Benefits
We are proud to offer competitive wages and the following benefits for full-time employees:
- PTO
- Hotel and restaurant discounts available at select LodgeWorks properties
- Health, vision and dental benefits?
- 401(k) plans with matching contributions?
- Paid holidays?
- Short-term and long-term disability (company sponsored)?
- Referral bonuses?
- Flexible spending accounts?
LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Salary range $60,000-$70,000/year.
Salary : $60,000 - $70,000
