Sales Coordinator

The White House Hotel is seeking a dynamic, service-oriented Sales Coordinator to join our team! The Sales Coordinator is accountable for all aspects of hotel-related reservations including but not limited to; upselling room types, billing corrections, pre-assignment of multiple room reservations, pre-arrival preparation, meet & greets, posting master creation, as well as customer-oriented internal systems. This position will handle the clerical aspects of room blocks for the hotels and event sales.

Minimum Requirements:

· Bachelor’s Degree or equivalent years of relevant work experience required.

· Prior hotel sales or events sales experience highly preferred

· Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook is required.

· Applicant must possess the following:

o Excellent communication and organizational skills

o Strong selling and negotiating skills

o Superior customer service skills

o Ability to work independently

· May be required to travel

· Use of personal vehicle may be required

· Able to work a flexible schedule.

· Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.

Essential Job Functions:

· Develop relationships with incoming multi-reservation guests, personalizing/enhancing their experience prior to arrival and creating lasting memories.

· Interact and build relationships with guests to generate brand awareness and engagement.

· Work directly with Group Sales to drive awareness of the hotel and food & beverage outlets in on property outlets.

· Organize administrative documents pertaining to upcoming events.

· Assist with creating and updating property calendars, BEO’s & sell out strategies.

· Perform various other duties as assigned

Customer/Guest Service Functions:

· Responsible for providing excellent customer service to internal and external customers.

· Reinforce company standards of customer service and create a high-quality customer experience.

· Offer guests assistance whenever possible.

· Responsible for assisting in resolving escalated customer relations issues.

· Answers inquiries pertaining to hotel policies and services.

· Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.

· Responsible for positively representing and promoting the property.

Training Functions:

· Provide in-service training as needed and/or requested.

Other Functions:

· Follow and communicate company policies and procedures.

· Provide written reports as requested by the Director of Sales and/or General Manager.

This job description provides a framework for the job; other duties may be assigned as necessary.

Working Conditions (travel, hours, and environment)

· Able to work full-time, with weekend work.

· Some travel may be required periodically

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Evening shift
• Morning shift
• Weekends as needed

Work Location: In person