What are the responsibilities and job description for the Front Desk Agent/Night Auditor - Bandera, TX position at Lodging Host Hotel Corp.?
Lodging Host Hotel Corp. is looking for Hotel Front Desk Agents/Night Auditors for our Best Western Suites & Saloon in Bandera, TX. Night Audit shift is 11PM - 7AM.
Front Desk Agents serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Possibility for additional hours if willing/able to cross train in Housekeeping/Laundry departments.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Cooperate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software is a plus
- Customer service attitude
- Excellent communication and organizational skills
Requirements
- Outgoing friendly personality and willingness to learn
- Ability to work in a fast paced environment
- Must submit to pre-employment drug test and background check
Job Types: Full-time, Part-time
Pay: $11.50 - $12.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Bandera, TX 78003 (Required)
Work Location: In person
Salary : $12 - $12
