Customer Service Specialist 3-4 Years Required

Are you looking for a company to grow with? Do you prefer to work in an interesting fast-moving environment? Are you passionate about engaging customers to ensure they have an outstanding and valuable experience? If you answered yes to these questions this opportunity could the perfect fit for you.

Who We Are

Lodi Association of Realtors is a member-oriented organization established in 1921 serving over 2000 REALTORS® & Affiliate® Members. L.A.R. strives to create a solid financial foundation, while looking towards the future to bring members new business innovations, products & services, while always providing FIRST CLASS MEMBER SERVICE.

The Position:

The Customer Service Specialist is responsible for delivering high-quality support and services to members and clients across multiple communication channels while performing clerical and administrative duties to ensure smooth and efficient office operations. This role involves assisting the Executive Director, office supervisor, and staff, as well as interacting with customers to provide professional, courteous assistance via phone, email, and in person. The specialist will manage a range of responsibilities independently, prioritize tasks, and maintain a focus on customer satisfaction. Key success traits include initiative, flexibility, strong organizational and communication skills along with time management to meet deadlines, address member needs, and contribute to the overall success of the team and organization.

Responsibilities/Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Provide member and MLS services at the office, over the phone and via email

· Accurately and efficiently input and process member data into Association and/or MLS member database

· Handle sensitive member data, such as ID Cards, passwords and payment information appropriately

· Handle heavy phone call and walk-in volume, while continuing to flexibly prioritize workflow and maintain high level of customer service

· Manage multiple digital communication accounts such as outlook email inboxes, MLS provided email inboxes and other communication applications utilized by committees

· Demonstrate strong time management, organization, problem-solving, and communication skills to maintain productivity and meet deadlines.

· Ability at all times to maintain professionalism and composure when greeting and interacting with members and/ or during problem solving

· Successfully utilize various software such as, Microsoft office suite, QuickBooks, Rapattoni AMS, Adobe, Zoom, Canva and many others as needed

· Process payments and responsibly handle money, including accurate accounting

· Create digital and printable marketing materials, such as flyer advertisements, in a timely manner for events, member trainings or additional items that need promotion

· Cross trained with other staff and locations for vacation & sick time relief

Education and Experience

· Highschool Diploma or equivalent required; Associate's degree preferred

· Proven Experience as an office clerk or other clerical position; 2-4 years

· Familiarity with basic accounting principles, including counting change

· Working knowledge of common office devices and processes

· Demonstrated proficiency with Microsoft Office Suite

· Graphic Creativity, design skills and social media marketing skills are a plus

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Shift:

• Day shift

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

Salary : $22