What are the responsibilities and job description for the Host position at Lodi?
Lodi is seeking an experienced Host who will share our passion for its cuisine, embrace a team-oriented style of service and be able to balance the nuanced demands of this dynamic position.
Lodi is one of the first concepts to join the iconic Rockefeller Center as it reimagines its retail and hospitality collection for a new era. The all-day caffè stems from Chef Ignacio Mattos, chef-owner of quintessential New York City restaurants, estela and Altro Paradiso. At Lodi, Mattos and his team draw inspiration from Italian aperitivo culture and the restaurant’s historic surroundings. The vision is to create a neighborhood anchor, elegant and friendly—a place you can visit practically any time of day, whether for an espresso in haste or a leisurely late-afternoon cocktail on the patio.
As the first point of contact for our guests, Host sets the tone for their experience. If you excel at balancing the nuanced demands of hospitality with poise and professionalism, we invite you to apply. A warm, gracious, and accommodating demeanor should come naturally to you, ensuring every guest feels welcome from the moment they arrive.
This position requires availability on weekends and holidays.
Requirements for Success:
- Ability to maintain a pleasant demeanor and attitude that will foster a welcoming environment for our guests
- Desire and willingness to learn and grow
- Previous customer service experience
- Previous experience as a Host or a Maître D
- Ability to clearly, calmly, and concisely communicate
- Experience using OpenTable, or a similar platform
- Ability to keep the flow of service
- Ability to work in fast paced environments
Guest Service
- Ensures all guests consistently receive courteous and efficient service
- Responds positively and promptly to customer concerns and complaints
- Communicating any food allergy or special nutrition needs to kitchen staff
- Maintain a welcoming and orderly restaurant environment
- Builds relationships with repeat guests
Company Values
- Understand that we require a positive and respectful attitude in the workplace
- Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.
Benefits
- Medical, Dental and Vision insurance for full time employees
- Commuter Benefits
- Perconal Paid Time Off
- Discounted Gym Membership
- Dining Discounts in all Mattos Hospitality restaurants
- Wellness Program
- Employee Assistance Program
Physical Demands
- The physical demands for this position are seeing, hearing, speaking, reaching, standing for long periods, bending, and moving intermittently during working hours.
The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
At Mattos Hospitality our purpose is to create an inspiring, sustainable and prosperous business that brings joy, takes care of others, and helps build community through craftmanship around the table. Our company culture supports the growth and development of our employees and provides opportunities for education and advancement.
We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws
Salary : $22 - $23
