Project Support Administrator

Job Summary :

The Project Support Administrator is a key support member within National Accounts, assisting with the completion of customer orders by managing data entry, tracking orders, coordinating communication, and helping ensure timely delivery. This role contributes to a positive customer experience and works closely with internal teams to support project needs.

Essential Duties and Responsibilities :

• Accesses existing systems to retrieve information and clarify customer requirements.
• Assists in organizing and compiling bid information related to lighting and electrical materials.
• Supports data collection efforts to meet customer expectations, assisting with internal communication to support material forecasting.
• Communicates basic project needs to agencies, manufacturers, and team members to facilitate timely objectives.
• Develops a basic understanding of office processes and operational workflows to anticipate support needs.
• Maintains clear and professional communication with internal teams and customers in a timely manner.
• Participates in training opportunities to develop material and customer service knowledge.
• Assists in managing a queue of customer requests, coordinating with the outside sales team or manager as needed.
• Utilizes client-specific web portals for data access and entry as directed.
• Supports the accuracy of material pricing and financials in line with customer agreements.
• Responds to routine customer inquiries and provides prompt updates.
• Assists with filing material claims for warranty support.
• Prepares and compiles material documentation for customer sharing.
• Gains exposure to material takeoff basics, including material and quantity requirements.
• Attends client or vendor meetings occasionally, as directed.
• Enters orders or quotes as needed, following set processes and standards.
• Maintains professional relationships that reflect the company’s mission, vision, and values.

Skills / Qualifications :

Education :

Experience :

Core Competencies :

Other Requirements :