Operations Department Manager

LOEWE is one of the world’s major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences into the medium of fashion.

LOEWE’s legacy of craftsmanship remains the living soul of the house, reflected in its ongoing commitment to supporting contemporary art, craft and design around the world.

LOEWE is currently seeking a Department Manager- Operations for its Greene Street location!

The Department Manager – Operations has the responsibility to support day to day operations and efficiencies in the Greene Street store, improving processes to support store teams. This role is instrumental in the implementation of brand guidelines and providing ideas and solutions which can create new value to the improvement of retail operations and customer service.

The role requires excellent communication and organizational skills, the ability to lead and complete projects end to end and cascade to the teams. This person will report into the Store Director.

Responsibilities & Tasks:

• Identify key improvements and operational efficiencies to aid the store in protecting product assets against theft and damage and providing transparent reporting to Store Director and Retail Excellence Operations Manager
• Support the Store Director in driving standard methodology and optimum processes
• Identify gaps in the team's knowledge of store operations and work to develop them
• Conduct training for all new hires and follow-up trainings on store operating system Cegid
• Support team with stock loss targets by implementing new policies and procedures in store and act as the first point of contact regarding all stock management/replenishment and related processes
• Drive standard processes concerning optimization of stockrooms and operational excellence
• Act as project lead for operational projects, providing support to the store and HQ during their launch
• Support team in developing their understanding of key operational processes relating to product flow management and daily store operations
• Support and collaborate with teams to deliver stock optimization analysis, reporting and forward planning
• Support the CRM team and Store Director cascade actions and ensure the client data is collected and qualitative, providing solutions and mentorship where we fall short
• Develop a forecasting tool to assist in their accurate business planning for sales, stock and headcount/payroll projections
• Own relationships with vendors/suppliers and find opportunities to reduce costs and improve services
• Work alongside teams to drive efficiencies through identifying commercial solutions to organize stock; considering improving fetch times, logical stock room flows and the accurate storage of stock
• Implement the process and compliance of the recording of gifts received and given to/from clients
• Lead Health and Safety compliance in all stores in line with Company policies and procedure and Spain legislation
• Review product lines weekly and enhance the replenishment potential to drive sales and challenge Merchandising team to improve potential in the market.
• Examine all aspects of P&L to reduce cost and increase store efficiency
• Work closely with Inventory Control & Retail Excellence Operations Manager to keep up to date the negatives on hand reporting as well as weekly cycle counts and yearly inventory
• Responsible for the facilities in the store

Qualifications & Skills:

• Minimum of 5 years' Retail experience, minimum of 3 years' managerial experience
• Software: Excellent working knowledge of Microsoft Office and Lotus Notes
• Great teammate, but able to work on own with high levels of motivation
• Knowledge of USA Retail Laws, security and Health and Safety Legislation
• Ability to lead and develop a team effectively and successfully
• Strong and demonstrable commercial competence
• A passion for customer service and sales floor focused
• Excellent at working and delivering under pressure with time restraints
• Able to communicate effectively with all internal and external customers and at all levels of the organization

Employee benefits: At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

The compensation for this position ranges from $85,000- $105,000 (annually). The rate of pay offered will be dependent upon the candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.