What are the responsibilities and job description for the Complex Training Manager position at Loews Arlington Hotel?
Job Description
Job Description
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Responsible for human resources administration duties, planning, preparing, and coordinating learning and development for all team members. The Learning and Development Manager will ensure all team members are trained to provide excellent and consistent service and product as well as maintaining adherence to all Loews Hotels Star Service Standards. Work closely with Area Human Resources Director and the Training Committee to ensure continuous focus on achieving the hotels annual learning and development goals. Partner with Operations Managers to train all new hires.
Essential Functions and Responsibilities
- Administration of Human Resources Coordinator office duties
- Create monthly training recaps for departments to track outstanding training. Work with Area Director of Human Resources and Training Committee to meet learning & development goals and update monthly with recap scores and department / hotel progression for completion.
- Partner with department leaders in addressing myVoice Survey results for training & secret shop scores. Partner with departments with creating action plans for increasing / sustaining overall training scores including departmental as well as individual training plans for team members.
- Point of contact for scheduling / meeting / tracking Loews Star Trainers, KSSS Testing, New Hire Training checklists, F&B certifications for city / state & Loews Training Tracker monthly submissions
- Work with Departments to create uniform training plans for their department for new hire team members and development plans for team members for progression within department / field
- Must have the confidence and skill to facilitate class for all levels of team members
Supportive Functions and Responsibilities
Qualifications
Required :
Education : Bachelor Degree in Learning and Development, Human Resources or related field preferred
Experience : 2 plus years of experience within Training, Human Resources or Organizational Development within a hotel or resort
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
