Housekeeping Quality Assurance Manager

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Responsible for hiring and ensuring all new and existing Team Members are trained to provide consistent Loews service by maintaining complete adherence to all Loews Hotels standards related to the Housekeeping function. Presents and conducts departmental orientation and training sessions for all new Team Members. Develops and conducts training sessions to promote staff development for all Housekeeping Team Members. Monitors and maintains new hire and on-going housekeeping training programs.

Essential Functions and Responsibilities

Assist property leadership in the recruitment and hiring of GRA's based on standard

Establish standardized training materials to be utilized during training

Develop and present effective new hire orientation program for all newly hired housekeeping team members

Create introductory period schedules for new GRA's

Schedule and monitor training period with Star Trainers

Maintain monthly on-boarding cycle for GRA's

Document each step of on-boarding and training process

Complete and track training checklists on all new hires

Administer new hire certification and interview for all newly hired housekeeping team members

Develop and present effective training programs for housekeeping department inclusive of hourly, supervisory and management training

Conduct monthly departmental meetings with housekeeping Star Trainers and Managers

Attend housekeeping management meetings

Conduct training needs assessment for the housekeeping department

Monitor consistency of housekeeping product and service for the department, reporting any variances

Participate with management in analyzing and addressing team member opinion surveys, Medallia, shops and performance issues as needed

Communicate and implement updates to housekeeping standards and initiatives

Work with management to create and implement incentive programs

Create quality assurance teams to include all areas of housekeeping

Oversee and conduct compliance training in accordance with applicable State and Federal regulations

Generate and distribute monthly training reports

Oversight and coordination of housekeeping Star Trainer program

Assist with coordinating training for career path initiatives

Assist in housekeeping operations and / or specials projects, as determined by housekeeping leadership

Promote management / supervisory and team member development

Assist with the development and implementation of safety incentive programs

Provide assistance with team member related events

Conducts audits / inspections of Mighty Clean

Conducts audits / inspections of GRA MM tracking

Inspections of rooms and scoring of rooms to maintain consistency of product

Assist with re-certification of team members

Regular attendance in conformance with standards

May be required to work varying schedules to reflect business needs

Ability to perform "Physical & Mental Effort Requirements" with or without accommodation as explained below

Other duties as assigned

Supportive Functions & Responsibilities

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions :

Interviews, trains, spot-checks, praises, coaches, counsels and disciplines in accordance with Loews standards

Complete Monthly Inspections Reports

Insure adherence to the Self Inspect Guidelines

Insure adherence to the Mighty Clean Program

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance

Is polite, friendly, and helpful to applicants, guests, co-workers, management, and business partners

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate company meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with company standards, policies & rules

Complies with hotel uniform and grooming standards

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation :

Required :

Requires an Associates degree in related area (or 5 years related experience)

Minimum 3 years experience as a Housekeeping or Training Manager in a similar operation or equivalent experience

Professional presentation skills

Thorough working knowledge of hotel operations, AAA and housekeeping standards

Excellent communication and organizational skills

Able to work a flexible schedule, including weekends and holidays

Preferred :

5 or more years experience in training and / or the Housekeeping Function

Experience with AAA service standards

Bi-lingual (Spanish / Creole)

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.