What are the responsibilities and job description for the Immediate Needs Coordinator position at Loews Arlington Hotel?
Job Description
Job Description
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
- The LINC position is responsible for coordination and servicing of convention and group business
- Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.
- Communicates changes in conference programs to appropriate hotel operating departments. More specifically : Continually check in with Meeting Planners to assess needs / requirements.
- Maintains communications with clients and appropriate hotel departments via RUSH Line and radio
- Keep in contact with the appropriate Catering / Conference Manager regarding any changes / updates pertaining to their group
- Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction
- Meet with Catering / Conference Manager prior to arrival of each group to fully understand the needs and flow of every group
- Meet daily with Catering / Conference Manager to ensure full understanding of the needs and flow of each group in-house
- Maintain the accuracy of the BEO Bible (guarantees, replacing revised / original BEO's, F&B BEO's placed in correct section, etc.)
- Produce the Outdoor Event Report on a weekly basis
- Weekly maintenance (Engineering) reports / walkthroughs
- Reports to Engineering any items needing to be fixed / corrected
- Walk all room set-ups in advance, ensure they are correct
- Ensure all events are posted correctly on the Reader Board
- Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance
- Regularly check on preparations and activities for all assigned group events
- Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
- Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments
- Notifies appropriate individual promptly and fully of all problems and / or unusual matters of significance
General
Required Skills & Experience
Other
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
