Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Job Specific
Room Service :
- Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
- Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
- Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
- Delivers Room Service Orders to guestroom in a timely manner
- Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
- Obtains proper charge authorization or payment for orders delivered
- Completes all necessary paperwork accurately and legibly
- Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
- Cleans and maintains Room Service area and equipment
- Delivers amenities to guestrooms
Refreshment Pantry :
Inventories guest room Refreshment Pantries to determine consumption by guestPrepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest accountReplenishes Refreshment Pantry items consumedInspect Refreshment Pantry contents and maintains freshness of productCleans and maintains refreshment pantry appearance to established standardsRemoves consumed amenity items and / or Room Service trays from guest roomsCompletes DND / No Service, inventory and in-house guest list paperwork and reportsCommunicates discrepancies regarding Refreshment Pantry usage to CaptainRestocks and rotates Refreshment Pantry attendant cart suppliesGuest Valet :
Retrieves orders for processing of guest valet from guest rooms according to hotel policyVerifies accuracy and completeness of information on valet ticket received from guestCompletes necessary log entries to record receipt of guest valet orderSorts, separates and tags guest valet articles for processing by laundry / dry cleanerOrganizes cleaned and processed guest valet orders for return to guestInspects and verifies completeness of valet order being returned to guestReturns completed valet orders to guest room according to established hotel procedureCompletes required log entry to document return of guest valet order to roomFiles valet reports appropriately for documentation and review as necessaryGeneral :
Completes required set up / preparation, at beginning of shiftInspects all equipment prior to and at end of shift, reports any needed repairs to supervisorInventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of businessPerforms delivery, placement and any required set up of amenities and / or equipment requested by guestCompletes assigned closing duties at end of shiftOther duties as assignedGeneral
Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and / or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsQualifications
High School diploma or equivalentOne plus years experience as Food Service / Room Service Attendant in quality food service / hotel operationThorough knowledge of quality food service techniques and standardsExceptional guest service attitude and abilitiesAbility to lift and carry food service trays weighting 35 poundsAbility to work flexible schedule to include weekends and holidaysLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
