What are the responsibilities and job description for the Cash Application Specialist position at Loews Customer Engagement Center and Distribution Services?
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.
The Sr. Third Party Billing Clerk is an integral contributor to the billing processes in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member supports the Third Party Billing team by serving as the first point of escalation for their questions, reviewing / auditing their work, and communicating directly with leaders at our hotel properties, joint venture partners, and third party companies. This team member also validates, organizes, and sends regular invoices for our more complex wholesale, tenant, rental, membership, corporate, VIP, and unique billing requests across the chain. They are responsible for the proper application of payment related to these accounts as they are received. Timeliness and accuracy of the work performed by the Sr. Third Party Billing Clerk is critical. This team member is the first point of contact for our third party partners for all matters related to invoicing and payment of these account types. Achievement of aggressive excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance. The Sr. Third Party Billing Clerk reports to the Billing Services Manager.
Job Specific :
- Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
- Compiles final invoice for wholesale, tenant, rental, membership, corporate, and VIP accounts and ensures timely delivery to third party partners.
- Uses hotel sales, financial, and property management systems to reconcile charges posted to third party accounts.
- Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy.
- Calculates contractual discounts owed and adjusts accordingly in property management system.
- Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.
- Maintains strong relationships with hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met.
- Communicates directly with guest / clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities.
- Applies payments in hotel's property management system as specified on remittances daily as they are received.
- Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.
- Prepares and maintains reports of aged receivables and collections progress to be shared regularly with hotel team.
- Performs daily audit of department's financial transactions to ensure accuracy and compliance.
- Accountable for achievement of metrics and targets associated with the position.
General :
Qualifications : Required
Preferred
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
